Consumers are driving the need for innovation in financial institutions. Smart mobile devices, higher consumer expectations, and the lack of loyalty to a brand are all major considerations. Financial institutions need to endear themselves to [...]
We’ve all heard about the “mini branch” concept and have discussed it ad nauseam. There have also been an insurmountable number of articles, blogs and tweets about the “future of branching.” The latest innovation [...]
Currently, apps are in development to make your smart device (phone/tablet) as smart as you…well at least close. These apps, called predictive apps, will observe how you use your device, detect and learn [...]
Just in time for NAFCU's upcoming Congressional Caucus show next week, we invited the organization's new President/ CEO Dan Berger on CUbroadcast to discuss his long- and short-term plans. We've already seen Dan's first [...]
By Sarah Bang and Craig Beach More so than most, young people might just pick a financial institution based on its ability to enable their dreams. A famous case is the story of Steve Jobs [...]
by Dennis Agle Let’s face it, when it comes to Twitter and financial institutions, it seems like a tool whose usefulness is limited to reminding consumers about holiday closing times and food drives. But [...]
by Tyler Quigley My name is Tyler, and I grow giant pumpkins. Not just big pumpkins. Giant pumpkins. The kind of pumpkins that could someday rise out of the murky depths of the Pacific Ocean [...]
by. Ron Shevlin If I had a nickel for every time a credit union executive said his or her CU’s competitive advantage was its “superior member service” I wouldn’t be sitting here writing [...]
Credit unions and banks get caught up in the length of their strategic plan. Should it be 10 pages or 50 pages? Should it contain PowerPoint slide after PowerPoint slide of data? Should it be [...]
by. Jim Marous As I travel across the country, visiting financial institutions in the midst of their annual planning cycle, it is like a trip down memory lane. While the technology and distribution channels have [...]
by. Henry Meier In honor of the kids going back to school in the next couple of weeks (this is the time of year that I realize the summer break is way too long), I’[...]
by. Amanda Lowery Last week we invited communication guru Jim Avery to lead us through a strategic planning workshop. It was a great opportunity to refine our skills, revisit some planning techniques we already use [...]
by. Jim McCormack Back in late 2001, I wrote a Key Notes CEO column on whether credit unions are an industry or a movement. As my time as CEO winds down, I feel its important [...]
Have you ever seen a Little Free Library? They are everywhere here in Madison, Wis. and starting to pop up all over the world. They look like nice little birdhouses but they are filled with [...]
As credit unions continue to operate in an environment of uncertainty regarding ongoing regulatory change, rising interest rates and a sluggish economic recovery, it may seem difficult to generate the momentum credit unions want to [...]
