To stay competitive in a world obsessed by instant gratification, businesses must provide quick, convenient self-serve options that are available anytime, anywhere. For many institutions, the process for collecting loan and credit card payments has [...]
by Bo McDonald For several years I’ve been a loyal flyer of Delta whenever I travel. The airline has had some ups and downs, but whenever they’ve fallen short, they’ve always made [...]
A new study reveals that most Americans are way off the mark in a number of common beliefs in dealing with Congress. These misconceptions could have a major effect on credit unions success with Congress. [...]
by. Jennifer Calonia Recent online security compromises, such as leaks regarding the NSA infiltrating private financial accounts and cyber-criminal attacks like Project Blitzkrieg, have made banking customers concerned about the effectiveness of security measures protecting [...]
What do you know about collections? I get a lot of questions like: How long can they stay on my credit report? What effect do they have on my credit score? What’s the best [...]
“You don’t build a business. You build people – and then the people build the business.” – Zig Ziglar The truth in that statement is so profound that I say to myself, “why don’t more [...]
High-functioning credit unions and the team time trial are not usually discussed in the same conversation. However, the team time trial provides an apt example of a high-functioning group particularly with regard to leadership. The [...]
by. Taylor W. Wells I recently finished up a great history book, Why We’re All Romans. The book offers amazing and thought-provoking examples on how much of what the Western world enjoys today (in [...]
by. Jeff Falk According to the 2013-2014 CUNA Technology Spending Report, credit unions above $50 million in asset size earmarked approximately $125,000 on average for mobile and online technology in 2013. Some 60 percent [...]
Picture this. Your credit union runs into a strategic roadblock that you know has been an industry issue for the past year. You jump into problem-solving mode and post your scenario online to see if [...]
Loan growth has been a challenge for many credit unions over the last couple of years. Portfolios today have one of the lowest loan-to-share ratios seen by many credit union executives. As a result, many [...]
Many credit unions are in the midst of thinking about next year’s budget. Yes, it’s that time of year where your department’s fortunes are soon to be decided by the powers-that-be and [...]
Now that Apple has rolled out the red carpet of credibility for biometric security technology with its Touch ID on the iPhone 5s, I'm sure many financial IT and security folks now are taking [...]
by. Ron Shevlin There’s a great scene in the 1970s’ movie The Marathon Man, in which Laurence Olivier, who plays an evil dentist (that’s redundant, isn’t it?) is torturing Dustin Hoffman. Hoffman’[...]
CMOs today are faced with a wide range of business-critical responsibilities. But none more pressing than the need to figure out how to best engage with customers. In a new study released by the Korn/[...]
