Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to file disputes with their banks. Here’s a breakdown of the 19,000 grievances consumers have lodged against their [...]
Greetings Memberlicious Readers So this week I’m in Las Vegas at the Annual ACUMA National Mortgage Conference with over 300 Credit Union mortgage folks and key vendors to our industry. I’ll be using [...]
by. Keith Leggett In a speech at the National Association of State Credit Union Supervisors’ annual State System Summit, National Credit Union Administration Board Chairman Debbie Matz announced the agency is drafting a proposed rule [...]
Everyday we are bombarded with "gurus" discussing the pros and cons of social media. It seems to rain down on us perpetually until we're so saturated we just can't take it anymore. Much of [...]
by. Henry Meier Call it the Thriller in Manilla. With potentially billions of dollars at stake, on Friday Judge Leon agreed to a joint request of both the merchants and financial institutions to stay his [...]
In today’s world of mass media, there’s no avoiding the deluge of messages both visual and spoken that each day brings. While we actually see and hear a majority of these communications, countless [...]
We are in the midst of strategic planning season. In talking to CEOs, COOs and other credit union executives across the country about their strategic plans and goals, growth is something they all have in [...]
The subject of compensating board members has been prominent in the press lately, as the states of Washington and Tennessee have recently passed regulations that allow state-chartered credit unions to pay their directors. The arguments [...]
Cloud computing never seems to be out of the news. Most coverage is about the various pros and cons of getting onto the cloud. But this week a sizeable group of existing cloud users found [...]
by SPENCER TIERNEY According to a report made by the Pew Research Group, 51% of U.S. adults bank online. It’s easy to see why; the convenience of online banking is hard to miss. [...]
by. Konrad Christensen According to consulting firm Mercator Advisory Group, prepaid card use is expected to generate $202 billion in revenue this year. That’s a pretty amazing estimate when you consider in 2009, that [...]
by. Kirk Drake Credit Union Cloud Platforms If you are a bleeding edge technology adopter and feel that you could never try a new way to deploy technology than this post isn’t for you. [...]
by. Jim Marous According to the research done by Epsilon back in 2012, brand loyalty is strained whenever consumers move. The keys to reaching this transitional segment include. Monitoring current customers who give signals of [...]
by. Ron Shevlin Jeanine Skowronski at American Banker penned an interesting article recently titled What Engagement Banking Needs Is Less Engagement. In it, she wrote: “I can’t help thinking the money management moment has [...]
by. Joe Swatek Wonder which financial institutions use the most direct marketing? Wonder which marketing medium gets the best results? The answers are found within a larger article by Target Marketing magazine based on the [...]
