3 ways leaders can serve by listening
Last time we hung out together, we talked about ways we sometimes don’t actually listen. Something I’ll unpack a little more at the CU Water Cooler Annual Symposium in a few weeks is [...]
News Archives
Be careful what you ask for on social media
by Bo McDonald Social media use has created quite a stir in recent blog posts and conference sessions. The argument to use social media ranges passionately on both ends of the spectrum. Whether you’re [...]
Tips to move customers online as postage rates continue to climb
Electronic Adoption Strategies and Best Practices Many organizations offer electronic statements, bills, renewals, notices and paperless correspondence to their customers. But despite advances in online technology, and in the face of popular sentiment to “be [...]
What is your marketing’s personality type?
We all have one: a personality type. Some of us have Type A personalities: driven to high performance and constantly moving. Some of us have analytical personalities: preferring a more thoughtful approach to projects. Some [...]
Is your employee’s iPhone a ticking timebomb?
by. Henry Meier This week marked the latest consumer frenzy accompanying the release of what feels like the twentieth version of the iPhone. Whereas many of you may enjoy the sight of adults arriving at [...]
Account takeover fraud continues
by. Nicole Reyes Account takeover fraud is growing across the world as fraudsters rely on this tried-and-true method for getting at our hard-earned money. Coming up against the card-counterfeiting challenges presented by EMV, these criminals [...]
On the scene at ACUMA’S National Mortgage Conference – day three
So day 3 and the ACUMA National Mortgage Conference has come to a close. Nearly 300 credit union folks plus mortgage related vendors networked and were exposed to new ideas and updates on the current [...]
Disasters come in all shapes and sizes
Usually at this point in the year, we can reflect on at least a couple hurricanes, major floods and wildfires that have made significant news. Yet as we look toward October and November, we have [...]
Wanted: An outsider’s perspective
It’s definitely amusing looking back on this, but a younger version of me used to think consultants were pretty useless. I mean why would you pay an outsider to come into your organization and [...]
Making innovation part of everyone’s work life
A successful organization makes innovation part of everyone’s work life. Innovators collaborate, question, observe and experiment. Two-thirds of executives recently polled believe innovation is critical to their long-term strategy. Innovation is one of the [...]
Creativity: Stroke of genuis or result of hard work?
by. Lisa Hochgraf People often ask how I manage to get up at 5:45 a.m. at least once a week to go swim laps. The answer is simple: "It makes my life better." [...]
Mobile bill pay realities
by. Ron Shevlin Welcome to Delusions and Reality Week here at Snarketing 2.0. On Monday, it was Disruptive Delusions Day, today we discuss the realities of mobile bill pay (in the US). SAP released [...]
On the scene at ACUMA’s National Mortgage Conference – Day Two
Welcome to the day 2 summary of ACUMA’s National Conference. I think I’m a little bit smarter after today, but my wallet is a little bit lighter after last night. Once again, there [...]
What does rightsourcing have to do with credit union cloud strategies?
by. Robin Remines Are you responsible for determining your credit union cloud strategies? Unless you’ve been hiding in the computer room (you know who you are!) , somewhere along the line you’re going to [...]
Free checking and revisionist history
by. Steve Topper Sorry bankers but the Free Checking account has not been the primary cause of your ongoing financial problems. I put the blame on a number of factors including subprime lending, mortgage securitization, [...]