During a recent presentation on EMV at the Cornerstone Credit Union League conference, questions were asked about the cost of upgrades to existing ATMs. The answers always start with the cost of the card readers, [...]
1. Treating Your Website like a Brochure Many credit union executives treat the company website like they treat a business card or brochure. While this approach is effective at validating the credit union’s existence, [...]
by. Ann Bares Many of us in the business of developing, implementing, managing, and fixing compensation plans believe we are doing so today in the face of increasing complexity. Could much of this complexity be [...]
by. Sean McDonald The world, and thus the credit union industry is going digital. People can either choose to accept this fact or to try their best to ignore it. But numbers don’t lie: [...]
by. Jim Perry This past month, Chicago was introduced to Ventra - a replacement for the Chicago Transit Authority (CTA) Chicago Card that was used to pay for bus or train rides. According to the [...]
by. Dianna Morton We all know that small businesses are very important to financial institutions, since they provide more profitable relationships than consumer accounts. But here’s the problem: More than three-fourths of all small [...]
by. Henry Meier If the Bureau was a creation of the twentieth century, we could all breathe a sigh of relief this morning. The Bureau released the first of its Dodd-Frank mandated reports analyzing the [...]
Last year the US contributed close to 20% of the world’s GDP despite coming off the back of the biggest economic downturn since the 1930′s Great Depression. The US, UK, Germany, Russian and [...]
A well-defined brand platform is a fundamental element of any financial institution’s strategic infrastructure. In a recent interview, Karl Speak of Minneapolis-based Brand Tool Box explained this concept in a unique way: "If the [...]
Across the country, credit unions are playing a vital role in the U.S. economy and on our road to recovery. As a testament to the positive impact that we have on families, small businesses, [...]
Innovation is one of the best ways to create competitive advantage in the marketplace. In the consumer financial services market space, it seems like banks have gotten the jump on credit unions when it comes [...]
* What successes – and challenges – are credit unions facing with alternative delivery channels like Internet banking, call center and ATM? * How many credit union employees should we have in this function and what type of [...]
by. Lisa Hochgraf My editorial colleague Theresa Witham is quite a knitter. Check out the photo of Theresa and her son Henry out in the snow wearing hand-knits! While I'm not particularly crafty myself, I [...]
As Generation Y comes into its own in the workplace, many credit union and bank professionals are faced with the challenge of managing these young professionals. When these tattooed young men and women, so used [...]
by. Amanda Lowery How do you plan promotions for your credit union? Chances are, your process involves more than pulling slips of paper out of a hat. No matter how you do it, here are [...]
