Understanding members’ capacity
There are three new books I’ve picked up this past week, which I intend to read if I can manage the time. It has been very busy here in New Jersey. We, at the [...]
News Archives
Focus and find the right consumers for your credit union
Fall ushers in yet another switch of the season, bringing with it the changing colors of the leaves. Change is happening all around us. Heraclitus of Ephesus, a Greek philosopher known for his doctrine of [...]
Payments P&L
By Scott Hodgins My clients often wonder if they are driving the payments train or if that whoosh sound they hear is the train passing them by. We’ve heard about the massive changes in [...]
Banks discuss the value of strategic social media
by. Matt Andresen As Ken Schmidt (the former Director of Communications for Harley-Davidson Motor Company) ended his keynote speech at the beginning of the American Bankers Association Marketing Conference this year, many walked away assuming [...]
Top reasons to virtualize your credit union call center
by. Don Stewart Call Center Virtualization Overview The technology choices available to the credit union industry continue to grow and improve. If you have not done so recently we recommend consideration of the advantages and [...]
Innovators: Fear them or friend them?
by. Anne Legg Let’s just get right down to it: credit unions rarely lead the way when it comes to innovation. But your credit union can be an innovation leader or at least a [...]
Surcharge Away! Judge Invalidates Surcharge Ban
by. Henry Meier I have two thoughts this morning. First, however much the merchants are paying their lawyers, it’s worth it, and my General Tsao’s Chicken just got more expensive. On Friday, a [...]
Member business loans caused Chetco’s failure
by. Keith Leggett The Material Loss Review (MLR) of National Credit Union Administration's Office of the Inspector General (OIG) found that Chetco FCU (Brookings, Oregon) failed because of inadequate management and board oversight of the [...]
Another name for phishing
by. Nicole Reyes Phishing attempts, which generally involve the dissemination of fake emails to solicit personal information, can also be called “spoofing.” It’s a term the FBI’s Internet Complaint Center used most recently [...]
Member experience management – Are you experienced?
There is a new buzz term in town: Customer Experience Management. Recent articles in Forbes, CEO and the Wall Street Journal are just a few examples of how the care and feeding of customers, and [...]
How incorporating art into workplace design can affect employee wellness, job performance, and best represent your brand
As an art enthusiast, I value the importance of being surrounded by pieces that inspire me in my home. The use of art improves my overall mood, sense of well-being and enjoyment of my personal [...]
A friend in need
Some will never feel the direct impact of the federal government shutdown. Others will never know one occurred. However, many people across this country are impacted in a way none of us ever wanted to [...]
Your new Ford with a side of bacon
By Bo McDonald Anyone can sell you a car. Chances are there is a dealership on every corner in your city. Cruise the “motor mile”. You’ll see messages of “Factory Rebates” and “Low Financing” [...]
How to keep your strategy current
by. Lisa Hochgraf This resident of the Rochester, N.Y., area knows a Kodak engineer who used to get really super excited about making beautiful reds on traditional camera film. Trouble was, at the same [...]
Does your future credit union CEO come from marketing or business development?
by. Nancy Hutchinson Traditionally, the CEO has come from just about any place but marketing or business development. Credit unions bent on operational excellence might look to their finance teams or their COO to take [...]