Thursday, October 17 is International Credit Union Day, and credit unions across the country will celebrate this year’s theme of “Credit Unions Unite for Good” as they work to establish credit unions as Americans’ [...]
We choose to make Non-QM mortgage loans, and I hope you do as well. We are a small creditor (Under $2 Billion) Two helpful tools from CFPB’s website helped us make this decision: http://[...]
A few days ago, a customer called me, alarmed, saying that one of his computers had been taken over by someone, and the mouse was moving on its own. Something like this is bad for [...]
by. Mike Lawson What do you get when you cross a high school teacher with a life insurance salesman, a sports broadcaster, and a state senator? Well, you get a well-rounded professional who has [...]
by. Tom Picciano This conversation could have taken place between any mid-level manager and dissatisfied customer. What was said was real. Unfortunately, it involves a failing business that should be trying to make customers happy, [...]
Sometimes it seems like the same story, just a different day. Financial institutions aren’t getting younger. The average age of members or customers is mid 40s. Is there anything left to say on the [...]
Google’s new ‘Hummingbird’ update could systematically torpedo search rankings for both banks and credit unions. Here is what to do about this Angry Bird. by. Joe Siracusa To most bankers, pandas, penguins and hummingbirds [...]
by. Joe Swatek A survey compiled the 100 most-loved worldwide companies. At best, that’s mildly interesting to financial services marketers, but the criteria for selections are something you should examine. APCO, a global communications [...]
Everyone talks about how blogging is dead, but it’s more important than ever. It’s the backbone for all your content marketing: without it, your social media and marketing efforts lead to nowhere. Think [...]
Responsible governance requires thoughtful attention to recruitment of quality board members. The Society of Corporate Secretaries and Governance Professionals, which is a non-profit organization involved in governance, ethics and compliance functions, supports professional development and [...]
Who are you really targeting? Marketing to the younger generation has been a “hot button” in credit unions for quite some time. It most often finds itself on a top list for a credit union’[...]
by. Steve Topper The Federal Reserve’s “war on savers” continues unabated with no end in sight. It’s painful to see the laughingly small amount of interest earned on checking and savings balances each [...]
by. John Cassidy Does your credit union incorporate the cooperative principles when measuring key performance indicators (KPIs)? In a recent Filene report titled: An Examination of Key Performance Indicators Reported by Credit Unions in North [...]
by. Anthony Demangone I am my father's son. Mind you, this isn't a complaint. We Demangone's are men of ritual. We'll eat the same breakfast over and over again. I have a particular way of [...]
he dramatic rise in smartphone and tablet use is changing customer expectations, putting longstanding companies out of business while providing fertile growth opportunities for others. To succeed in a competitive financial services marketplace, CUNA Mutual [...]
