A few weeks ago, I addressed a group of credit union professionals at NAFCU’s Management and Leadership Institute. Each professional was trying to push themselves in their careers. There was a good deal of [...]
Guaranteed Asset Protection (GAP) is an important vehicle protection product because most primary auto insurers only cover the Actual Cash Value (ACV) of a vehicle—not the outstanding loan balance. This means, if a member’[...]
by. Lisa Hochgraf Great things have been produced via online collaboration. Take Linux as an example. This free, open-source (that is, owned by no one entity) operating system was developed by a large number of [...]
by Jimmy Marks Recently, DigitalMailer sponsored the CU Water Cooler Symposium 2013. We went to Nashville to meet lots of cool people and see so many great presentations (I made one of my own, but [...]
by Anthony Demangone Oh, the power of a question. Exhibit one? This article from Buffer. It isn't an article, really. Rather, it is a series of answers from successful entrenpreneurs to the same question. What [...]
By Peri Pierone While member service remains paramount, profitability is the foundation of any credit union’s sustainability and long-term strategy, and in today’s economic climate, determining key profitability drivers is more important than [...]
By Sean McDonald Succession planning – it’s probably something that you’ve heard tossed around in conversations and in management meetings. The concept of succession planning is being talked about a lot lately. There’s [...]
by James Robert Lay When credit union leaders are asked about what makes their credit union different, the response typically revolves around great rates and service. But is that really the case, especially in a [...]
One of the unmistakable trends is the prescriptive nature of new disclosure requirements. As regulators – especially the Consumer Financial Protection Bureau (CFPB) – establish new (or amended) disclosure requirements, they are not leaving credit unions flexibility. [...]
While racing to gate A2 at SEA, I was inspired by a sign that proclaimed “Starbucks is Bigger Than Coffee” and went on to explain the good work the company does around the world. Now [...]
Member service goes far beyond transferring funds and cutting cashier’s checks. If your front line staff isn’t equipped to answer questions about the devices and channels you’re offering your products and services [...]
Guest post written by Tyler Quigley, National Director of Marketing, Burns-Fazzi, Brock (BFB). Tyler and his family tend their field of dreams in Mountain Green, Utah. Burns-Fazzi, Brock (BFB) is the NAFCU Services Preferred Partner [...]
by. Mike Lawson When it comes to social media, most stories focus on "likes", "followers", and "views". It's a numbers game and there's no shortage of so-called social media gurus willing to give you their [...]
by. Tom Picciano When your mechanic wants to talk about your car…it can’t be good news. I had expected a quick fix for an ailing muffler and pipes. The initial exam showed a [...]
by. Henry Meier Since the CFPB unveiled its Qualified Mortgage regulations that take effect in January, a once esoteric question obsessed over by legal geeks has been the following: can a lending institution exclusively provide [...]
