Helping millennials to become homeowners
by. Tina Powers The twin challenges of rising student debt and a shaky job market make the latest generation of American adults leery about taking on the additional debt of a home mortgage. We’ve [...]
News Archives
Scrutinizing the prepaid value chain
by. Konrad Christensen Over the past eight years, The Mercator Advisory Group has kept a close watch on the evolution and progression of the prepaid value chain. In a recent report, Mercator analysts dig into [...]
Vote: No-meetings wednesday or no-talk thursday
By Lisa Hochgraf A couple of years back, CUES staffers were so inundated by meetings that the leadership team proposed "no-meeting Wednesdays." The idea was embraced by the ranks and suddenly there was one day [...]
Here it comes: New mortgage servicing rules
by Dennis Agle Unless you’ve been living lately on one of the remoter planets in our solar system, you’ve likely been inundated with a flood of information about the new mortgage servicing rules [...]
Bank Product Proliferation: Too much of a good thing
By Jim Marous When someone walks into your bank or credit union branch or visits online to open a new account, how many options are available to choose from? More importantly, how many different legacy [...]
3 lessons trick-or-treaters can teach us about member satisfaction
by. Emily Maxie October is one of my favorite months. I unpack my scarves and dust off the Halloween decorations. And who doesn’t love seeing adorable little kids dressed up to go trick-or-treating? But [...]
Gen Y and credit union branches — An oxymoron? Not exactly.
The predominant fondness of Gen Y consumers for digital channels and electronic everything has led to the assumption that it is a generation that is among the easiest for a financial institution to serve. Simply [...]
The 3 most important things you can learn from the 50 people who hated my house
My wife and I recently completed the process of selling and buying a house in suburban Albany. Although we ultimately snagged a house we love at a fair price, the process that we went through [...]
Rising postal costs push the need for change
I would imagine most everyone reading this remembers where they were the night before we ushered in the year 2000. The world braced for chaos as midnight approached, waiting for the potential disaster of no [...]
Why credit unions are playing the core shuffle, featuring Symitar’s Ted Bilke
by. Mike Lawson Earlier this year, Symitar announced that it had signed 35 credit unions to adopt its core processing system during its fiscal year. Does this increase in signings for industry cores signal [...]
Omnicommerce: The multichannel customer experience
Guest post written by Lorena Harris, VP of Corporate Marketing, Vantiv. In the first of this three-part series, Lorena discusses how providing a consistent customer experience across channels is a critical component of omnicommerce. Vantiv [...]
Longevity can bring success to marketing campaigns
by Joe Swatek Two farmers are standing in a cranberry bog… Sounds like the start of a joke, but it’s an example of how a consistent message wins over consumers and boosts brand recognition. [...]
Durbin and EMV: “Don’t panic”
by. Aleia VanDyke This past week, I had the opportunity to speak at and attend the ATM, Prepaid, and Debit Forum in Las Vegas. The event featured a number of excellent keynote speakers, including representatives [...]
Is a little inflation good for the economy?
by. Henry Meier Sunday’s New York Times included the type of headline which borders on heretical to anyone who has been keeping an eye on monetary policy since the days of Paul Volcker: ”In [...]
Focusing on small businesses services
by. Ric Carey and David Kerstein Small businesses represent banks’ best opportunity for higher spreads, improved fee income and superior relationship profitability, yet we find that few banks are actually succeeding in doing what it [...]