It’s no secret ATM transactions have been waning for several years. As such, today’s operators are challenged to find more ways to a) increase the value of the ATM in the everyday financial [...]
by. Jill Huls It has been a week now since I returned from the CU Water Cooler in Nashville, which was a fabulous experience from my view. All week I have had questions about the [...]
by. Les Matthews In July at the TMG Customer Conference I had the opportunity and privilege to share my thoughts on innovation and digital commerce in the payments industry and since then I’ve participated [...]
So you’ve got a great staff at your credit union, but do they really know what a credit union is all about? Your staff, especially member-facing staff, are all ambassadors of your credit union [...]
The CFPB has been “heck bent” on the “P” part of their acronym. They have been handing out fines, and crafting one-sided rules for a while now. However, there has been a break in the [...]
by. Jason Vitug Members are seeking financial answers from online sources. At Phroogal, we found that 6 in 10 people use search engines to find answers to financial questions. When people are ready to take [...]
by. Anthony Demangone "This might be a dumb questions..." We've heard that before. Usually, it is uttered by a new-comer. Someone new to the board, or to the company. I don't know about you, but [...]
by. Mike Lawson While attending the 4th annual CU Water Cooler Symposium in Nashville, TN, last week, I caught up with a couple of well-respected credit union pros who are up to something pretty [...]
This is Halloween week. A time for ghosts, haunted houses, tricks or treats. And monsters—lots of monsters. Some banks and credit unions allow their employees to dress up on Halloween. In some cases, there [...]
by. Henry Meier The blogosphere lit up recently with pictures depicting dilapidated Sears stores in New York and New Jersey with empty shelves and stained carpeting. They were the type of pictures you’d expect [...]
by. Stuart Ishimaru We are tasked, along with other agencies, by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, to develop standards that can be used for assessing the diversity policies and [...]
by. Steve Topper Sometimes people say things that make you wonder which planet they’re from. The other day I was rereading my favorite book about the recent housing bubble crash caused by toxic mortgages [...]
Provocative marketing campaigns that push boundaries are nothing new. However, that which shocked the sensibilities of one generation barely ruffles the feathers of the next. The 1991 “Swedish Bikini Team” commercial from Old Milwaukee beer [...]
From Q1 to Q3, the national Credit Union Satisfaction Index (CUSI) declined 2.2% to a score of 88. The scores for the underlying drivers of the CUSI experienced similar minor drops. While no industry [...]
Although there are several times of the year that are well-suited for card promotions, the granddaddy of them all has to be the Christmas shopping season. As spending rates soar, so do card managers’ ambitions [...]
