Sharing your message on stage
The Next Top Credit Union Executive presentations are around the corner. I look forward to meeting all of you and hearing about your experiences, as well as what you have learned about yourself throughout this [...]
News Archives
Small credit union lending: Dealing with overspenders
by. Linda Webb-Manon In South Plains, Texas, cotton is king. And many residents in the rural community of Lamesa work the land for their livelihood. Exceptional drought, however, has put many local farmers in a [...]
Mobile banking levels the playing field for customer loyalty
by. Tom Consumers clearly demand more convenience from their banks and credit unions, and mobile banking is the one category where the smaller banks are challenging their big league competitors: When it comes to mobile [...]
Strategic breaking points
Breaking points. We all them—both personally and professionally. My breaking point tends to occur after several straight weeks of being on the road and away from my family. There are only so many delayed [...]
The majority of smartphone users make mobile payments
Security fears remain the primary concern preventing more smartphone users from adopting mobile payments. A national study from CUNA reveals that more than half of all smartphone users in the U.S. say they use [...]
Mobile payments growth: Just the tip of the iceberg?
by. Jim Marous A new report from Business Insider Intelligence on the state of the mobile payments industry shows that, while the volume of mobile payment transactions still represent just a small percentage of overall [...]
Rock & Roll for Credit Unions 11: The Golden Girls Rockin’ Message for your Credit Union
November’s here and Thanksgiving is right around the corner. You know…that day we set aside each year to gorge ourselves on turkey and the trimmings. Somehow the whole “giving thanks” thing seems to [...]
Reach for the clouds!
The United States went through its longest, and by most measures, worst economic recession since the Great Depression between 2007 and 2012. With a weak economy still plaguing the country, it is more important than [...]
Increased credit card use – The perfect holiday gift for the CEO on your list
Dear Santa, I would like more non-interest income please… Before you know it, the holiday season will be upon us - specifically Black Friday & Cyber Monday. Yes, these are two huge, very real holidays. [...]
MBA Annual Convention & Expo: Mortgages, magic and ECM
At the MBA’s 100th Annual Convention and Expo this week, I talked to many people about how to better manage paper. The sheer size of a mortgage file makes finding the right page or [...]
Fun at work
By Theresa Witham During two days in May, the CUES staff met to work on our internal culture. Fun came up again and again. We wanted to have more fun! We all really like each [...]
Want to lead? Don’t ignore compliance
by Anthony Demangone A few weeks ago, I addressed a group of credit union professionals at NAFCU’s Management and Leadership Institute. Each professional was trying to push themselves in their careers. There was a [...]
Bank strategic plan concepts: A competitive advantage
by. Howard Lothrop One of the "old standby" base ideas typically used in developing strategic plans is called “Competitive Advantage.” Competitive advantage is one of strategic planning's most fundamental concepts. And one of the most [...]
Humanize your credit union member journey with videos
by. Jonathan Lay “Show. Don’t tell.” It’s probably one of the biggest lessons I learned about filmmaking while in college. So instead of just telling you about how you can humanize your member [...]
Can Healthcare.gov happen to you?
by. Henry Meier The other day, my brother texted me the following question: how is it that a country with the technological ability to spy on anyone in the world and come up with computer [...]