News Archives

Compensation questions answered

by. Dana Munn There’s more to compensation than making a direct deposit into the accounts of employees twice a month. It is a strategic decision, and a philosophical one. And it’s complicated. If [...]

What is UDAAP and why are examiners focusing on this issue?

by. Jane Pannier UDAAP stands for Unfair, Deceptive, or Abusive Acts or Practices.  The Dodd-Frank Act added the term “abusive” to the existing Unfair, Deceptive Acts or Practices Act in response to issues arising from [...]

IT run or pass – What’s your football persona?

by. David Jones Having recently attended the 49ers demolition of the Jaguars at Wembley Stadium, and with the news that my beloved Cowboys are paying me a visit for the NFL International Series in 2014, [...]

How to hire successful originators

I talk with a lot of Credit Unions that are in the process of bulking up their originations staff to go after purchase money mortgages. They realize that waiting for mortgage business to walk into [...]

Applying the ‘postcard rule’ to social media marketing

There are many community bank and credit union marketers up in arms about proposed regulations on social media communication. While most of the objection seems to center on the fact that disclosures are annoying (and [...]

Credit Unions 2014 – 3 things you must get!

by. Sean McDonald Can’t believe that 2013 is nearing its end!  Of course, retailers started to ring in the New Year back in August when the first holiday decorations came out (yes, I did [...]

A canned peas moment

A canned peas moment

This week Andera published a case study on one of our clients, the $1 billion asset, Massachusetts-based Hanscom Federal Credit Union.  When explaining why Hanscom onboards each new member with a personal letter and phone [...]

Brenneman named 2013 CUES Next Top Credit Union Exec

Amanda Brenneman, Business Development Officer with $460M Maps Credit Union in Salem, Ore., was named the 2013 CUES Next Top Credit Union Exec this morning in San Diego. Brenneman’s credit union project about her [...]

CFPB examination procedures for remittance transfers

by. Coppelia Padgett The CFPB has released the examination procedures for the new Remittance Transfer Rule, which is an amendment of Regulation E or Electronic Funds Transfer Act (EFTA). The final rule went into effect [...]