The strategic plan is only the beginning
This is the time of year when many credit unions are putting a bow on strategic and financial plans while breathing a big sigh of relief. Do we have a realistic strategic plan that leads [...]
News Archives
Can credit unions adapt to the multigenerational workplace?
by. Emily Maxie Today we have a special guest blog for you from our friends at Credit Union Resources. Norma Garza, their AVP for Remote Transaction Resources, gives an interesting take on the multigenerational workplace [...]
Strategically evaluate staff resources for improved efficiencies
With all of the planning a credit union undergoes to ensure the right mix of products and services to create a strategy for success, too often management pays too little attention to whether or not [...]
Section 342: It’s not about quotas
On October 1, 2013, the National Credit Union Administration (“NCUA”) released the Proposed Interagency Policy Statement Establishing Joint Standards for Assessing the Diversity Policies and Practices of Entities Regulated by the Agencies and Request for [...]
How many credit unions have online account opening?
In 1962, Everett Rogers wrote the Diffusion of Innovations, a book that explored the factors that influence the speed and spread of technology adoption, and postulated that for most technologies the rate of adoption follows [...]
Achieving predicable success
By Karen Hodgkiss Les McKeown is president and CEO of Predictable Success. He is the author of Predictable Success and The Synergist. In a recent interview, McKeown described the components that contribute to predictable success. [...]
Storytelling can enhance credit union digital marketing
by. Jonathan Lay It has been said many times before: Marketing is storytelling. But I am not here to beat a dead horse but instead focus on how marketing, storytelling, can be shared through the [...]
Credit union expert shares 2014 strategic planning insights
by. Emily Maxie Today we have a special treat. We're bringing you a guest blog post from our friends over at Credit Union Resources. Dean Borland, SCMS, CUDE, VP Product Assurance, presents some great insights [...]
‘Indifference is Death’ when it comes to innovation
by. Jeff Falk According to late American management consultant, educator, author and businessman Peter Drucker, “Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.” Even [...]
Aim for a B
by. William Azaroff I was thinking today that one of the most important lessons I learned in school was the value of aiming for a B. I wasn't a great student, and I found school [...]
The ever evolving world of mobile banking
by. Danny Payne I tend to shy away from dedicating a blog post to mobility. But I can’t shy away from the fact that mobile is trending. In a post I did last year, [...]
4 ways to improve paper ATM receipts
In today’s increasingly digital world, financial institutions (FIs) of all sizes are looking at digitizing more and more financial documents, including paper ATM receipts. Wells Fargo recently reported a total of 100 billion paperless [...]
Member Development: Do you know your potential members by name
Captive membership organizations are blessed and cursed at the same time. Growth is tougher because of membership limitations. But at the same time, easier because of the common bond that exists. Without member growth, organizations [...]
Don’t believe these 5 myths about millennial marketing
It seems like the majority of marketing speak these days is aimed at my generation. Whether it’s debating the best way to catch our attention or deciding that we aren’t worth your time [...]
3 steps to generate fee income by improving your holiday skip-a-pay process
Because it’s the holiday season, many credit unions offer a holiday skip-a-pay promotion. However, from our ongoing research and analysis of credit union websites, the majority of credit unions require a member to download, [...]