Is your data telling you to make more bad loans?
Like every credit union marketer, you’re likely on the hunt for better ways to use your data. You’re sitting on a metaphorical mountain of it, and there’s plenty of evidence to suggest [...]
News Archives
Endless decisions, in a decision filled world. Where to start?
Recently a client asked me to talk with her team about decision making. Honestly, the assignment seemed a little stale – haven’t we talked about decision making enough? Don’t we have decision fatigue about [...]
Harper touches on overdraft in prepared remarks at REACH
As NCUA Board Chair Todd Harper touched on overdraft and non-sufficient funds (NSF) products during his speech at the California and Nevada Credit Union Leagues’ REACH 2023 conference, the Leagues are reminding credit union leaders [...]
Court issues nationwide stay of CFPB’s 1071 rule
The U.S. District Court for the Southern District of Texas Thursday issued an order expanding its suspension of the CFPB’s 1071 rule to apply to all financial institutions, including credit unions, covered by [...]
NextGen Know-How: Best practices that support employee well-being and a thriving culture
In our constantly evolving workplaces, there is one area that all organizations should prioritize as a strategic focus to attract and retain the best talent: well-being. Well-being is a state of being comfortable, healthy and [...]
How to avoid community lenders’ most common tech mistakes
As the demand for digital banking experiences continues to rise, community lenders need to focus on making these experiences as streamlined and secure as possible. Exceptional customer service has always been a significant competitive differentiator [...]
Stressed millennials could use some advice on managing their growing debt
Financial institutions casting around for ways to reach Millennials should promote their money management tools and share helpful advice for paying down debt. Nearly seven in 10 Millennials, or 69%, cite getting out of debt [...]
Unleashing the power of AI and digital marketing to supercharge credit union membership growth
In today’s digital age, credit unions face stiff competition in attracting and retaining members. The key to thriving in this environment is harnessing the potential of Artificial Intelligence (AI) and digital marketing strategies. By [...]
Modern SIEM solutions in action: What to look for
Organizations face increasing cybersecurity challenges that demand a new approach to Security Information and Event Management (SIEM) solutions. The traditional role of SIEMs centered around data ingestion and compliance, is no longer sufficient in the [...]
Embracing education is well worth the investment
I have talked extensively about how leaders are made – not born – and how the springboard of success starts with a seed of motivation to learn. As one of our founding fathers and the face on [...]
CFPB’s Chopra on regulation: Because I say so
Earlier this month, the Consumer Financial Protection Bureau (CFPB) issued an advisory opinion claiming large financial institutions cannot charge certain legal fees. Once again, the bureau side-stepped the Administrative Procedure Act (APA), avoided stakeholder input, [...]
Credit unions and the digital frontier: Strategies for fostering authentic virtual engagement
In an era where 4.89 billion individuals across the globe, ages old and young, are active social media users, the financial world stands at a digital crossroads. An outstanding 32.9% of people between [...]
How Generative AI is transforming the member experience (while also driving efficiency)
The following is an advanced excerpt from an upcoming thought piece from Glia and provides an overview of our upcoming webinar on AI to improve member services. Bill Gates once called ChatGPT “the most important [...]
PODCAST: Successful business development
What’s the key to successful business development? Forming relationships and “being your most authentic self,” says Bradley Dyer Jr., senior business development officer at $1.4 billion asset Credit Union of America in Wichita, [...]
HR Answers: Top talent development challenges
In today’s dynamic and competitive global business landscape, talent has emerged as the ultimate differentiator. The rapid evolution of technology, changes in work patterns and shifting societal expectations have led to a significant transformation [...]