DNA will open EMV toolbox for more providers
The critical mission to develop a common solution for EMV in the U.S. received a significant boost as the Debit Network Alliance (DNA) was founded. In a much-needed move, ten of the country’s [...]
News Archives
A 2013 retrospective
by Fatemeh Fakhraie 2013 was an exciting year for brass Media. We launched our redesigned site in February, and turned 10 years old in March. As you know, our new site is mobile-friendly and easier [...]
The expert and the equal
As leaders in sales and service, your financial understanding and recommendations are greatly appreciated by your members. Your members expect you to lead them into appropriate products and services for their unique circumstances. A straightforward [...]
What are your social media demands?
Content should be at the top of your list of what you demand out of your social media activity. According to a recent survey published on MarketWired.com of major consumer brands, "82% of global [...]
Home equity lending in a new regulatory environment
New regulations set to take effect in January 2014 have credit unions facing a tremendous amount of uncertainty. Many credit unions wonder if the loan products they have built their mortgage business around will still [...]
Do you have the team you need to win?
The Challenge – A new year is upon us, strategic plans are set and budgets approved – now the real work begins. Now it’s up to our managers and teams to successfully execute the plans well [...]
Survey says: Members want to be understood
Originally posted on SAS Voices. Guest post written by Pamela Prentice, Chief Resource Officer, SAS Institute, Inc. SAS Institute, Inc. is the NAFCU Services Preferred Partner for Business Intelligence, Predictive Analytics Software & Risk Assessment. [...]
12 last-minute financial moves to make before 2013 is over
by. Casey Bond Some of us are more than ready for the new year, but before you say goodbye to 2013, make sure you and your savings account are set up for the best possible [...]
How consumers hear the word ‘credit’
by Jeff Falk Credit card issuing financial institutions (FIs) may soon find themselves headed back to the drawing board to develop new ways to market credit cards to an ever-skeptical consumer base. According to a [...]
Consumers hate fees but would rather gripe than switch banks
By Tom What causes consumers to change banks or credit unions? Customer dissatisfaction comes in many shapes and sizes, but a recent survey of 2,000 consumers by MoneyRates.com reported by The Financial Brand [...]
How many branches does it take to grow a credit union?
How Many Branches Do You Need? My firm, Glatt Consulting, recently released the latest Credit Union Industry HealthScore. The HealthScore system calculates overall credit union health by scoring/grading credit union performance across eleven different [...]
The highly empowered portfolio manager
An empowered portfolio manager sets the tone as a buck-stops-here manager with ˈownershipˈ responsibility not only by managing the bottom line but by working with other senior managers to set expectations and track results across [...]
Gen X at work: How to attract, retain, and motivate
Gen Xers were born between 1965 and 1979, and Gen X is often referred to as the "Sandwich Generation" because it's a small group (44-50 million) sandwiched between two larger generations—the Baby Boomers and [...]
Invest in yourself in 2014
By Walt Grassl Karl and Bob were good friends when they attended college. After they graduated, life happened and they slowly lost contact. When they reconnected at their 20-year reunion, they were working for similarly [...]
Getting to know Bitcoin
by Shari R. Pogach, Regulatory Paralegal Bitcoin has received a great deal of media attention lately, both positive and negative. Now you may be asking yourself, so what? Why should I be concerned or need [...]