Traits of a courageous leader
by. Dan Berger With the Olympics upon us, my daughter and I have been spending some time watching men and women from all over the world race in downhill skiing, jump lengths well beyond that [...]
News Archives
Could George Washington lead your credit union IT team?
by. Robin Remines Did you know that George Washington lost more battles than he won? An interesting fact given that to many he is also considered the greatest leader ever. It was through those losses [...]
Mobile marketing growing in popularity among credit unions
by. Georgann Smith There’s little doubt consumers are continuing to rely more on their mobile devices to access online content and to shop. According to StatCounter, mobile devices now propel 20 percent of worldwide [...]
Just throw strikes
by. Anthony Demangone I was a Little League assistant coach one year. It was a wonderful experience. I played Little League baseball nine years myself, and I think the organization does a ton of good. [...]
Finding your perfect match
by. Michelle Harbinak Shapiro Roses are red, violets are blue, time to choose a vendor. Do you have a clue? Okay, obviously I’ll never face off in a freestyle rap battle with Eminem. But [...]
Beating the BSA blues
by. Shelbey Ballantyne The Bank Secrecy Act. For many, just reading those words can create feelings of nausea, and with good reason. However, in an era where banks are fined millions of dollars or issued [...]
One thing you can do today to better your brand
What did you want to be when you grew up? Seems like an odd way to kick-off a presentation. But that’s how I started several conference speeches last year. I find it a good [...]
From the boardroom to the bathroom: On the Mark Strategies’ Mark Arnold explains why credit unions need to create a ‘complete’ member experience…
by. Mike Lawson From the boardroom to the bathroom to the drive-thru and even online, it is vital for credit unions to create a memorable member experience in any environment to enhance their brand. Most [...]
Show vs. tell
My fifth grade teacher had a motto about not trusting someone who says, “trust me.” Mr. Rhodes was one of those gray, gruff, grizzled teachers you adore as a kid, the kind of teacher who [...]
Collaboration: 1 + 1 = 3
Yes, that’s the definition in mathematical terms, which may explain why it’s hard for the financial industry to grasp. In the Accounting and Finance areas, it certainly wouldn’t be accepted, the numbers [...]
Keep the cooperative spirit alive in a technology-driven world
During my career of more than 30 years working in the credit union movement, my passion and devotion to credit unions and the movement have mostly been inspired by other credit union professionals that I [...]
10 payment trends for 2014
by. Cyndie Martini In the rapidly evolving payments world, technology is driving the next generation of innovation. 2014 will be a landmark year for the industry as mobile technology, EMV and the trend toward a [...]
Bringing the romance back to your emails
Sure, getting an email from your bank or credit union isn’t the same as getting a bouquet of roses or a fancy steak dinner. But emailing your subscribers is more than just “sending an [...]
4 ways to stay in touch with your members on a snow day!
by. Robin Remines Like many across the east coast this morning, I woke up to a foot of snow and the sound of pounding sleet/wind. It wasn’t a huge surprise since the alerts [...]
Security is a moving target
by. Henry Meier At the end of WW1 the French built the impenetrable Maginot Line, a series of defenses perfect for the trench warfare that dominated the war. Unfortunately for the French and everyone else, [...]