What is the humanized digital economy for credit unions?
by. Jonathan Lay At CU Grow, we talk a lot about the humanized digital economy. So what exactly do we mean by this? Let’s break it down. The Evolution of Economies Some of you [...]
News Archives
When it comes to lending it’s about young people, stupid
by. Henry Meier Just as James Carville encapsulated the theme of Bill Clinton’s 1992 campaign by reminding people “it’s all about the economy, stupid,” an increasingly strong case can be made that your [...]
How PSCU’s ‘Make Your Money Matter’ campaign helped GTE Financial connect with millennials (Part 1)
In the first of this three-part series, PSCU President & CEO Mike Kelly and GTE Financial's AVP of Marketing Jennifer Maxfield set the stage on what the "Make Your Money Matter" campaign is all about, [...]
Obama administration creates new retirement savings option
The Obama administration has announced the creation of a new retirement savings account designed to target Americans not covered by a workplace retirement plan. The new accounts will be offered through employers and are expected [...]
Interchange developments: Lawyers, courts and an ongoing process
On Friday, January 17, 2014, attorneys representing the Federal Reserve (the Fed), retailers and retailer trade groups appeared before the U.S. Court of Appeals for the District of Columbia as the Fed appealed an [...]
How to find your perfect match
Roses are red, violets are blue, time to choose a vendor. Do you have a clue? Okay, obviously I’ll never face off in a freestyle rap battle with Eminem. But I do have experience [...]
Three questions to ask of a new social media channel
by. Kayla Byers It’s undeniable that social media is a force to be reckoned with. Increasing numbers of internet users are on social media, with young adults leading the pack. But how do you [...]
Creativity can be taught
by. Erin Templer Scott Isaksen told the crowd at CUES Symposium: A CEO/Chairman Exchange last week that creativity can be taught. That really stood out for me. President of Creative Problem Solving Group, senior [...]
When life gives you small business owners, make member business loans
by. Jonathan Rowe Lending at its core is meant to be all about the relationship forged between the account holder and his or her primary financial institution. A partnership that ultimately should emanate such attributes [...]
Preparing for a revitalized commercial lending forecast
by. Michelle Harbinak Shapiro According to a new Mortgage Bankers Association survey, commercial lending is expected to increase in 2014 – with 91 percent of the top firms polled anticipating originations to increase. Unfortunately, commercial lending [...]
Mobile payment security remains concern for potential adopters
by. Jeff Falk A recent Credit Union National Association (CUNA) study has revealed the majority of U.S. consumers have made some sort of payment on a mobile device. The survey found ease of use [...]
Why ‘immediacy’ is key in today’s credit union auto lending market: CU Direct’s Tony Boutelle explains
It's no secret that auto lending has taken the "front seat" in many credit unions' portfolios as of late. CU Direct can attest to that trend, as their auto loan processing volumes are through the [...]
Three ways to retain current members
The cost of obtaining a new member is rarely inexpensive. The price of direct mail, print or online advertisements, or a cold calling campaign can easily chip away thousands of dollars from your budget. It [...]
Is your mission statement as inspiring as a tombstone?
During branding, brand planning and value proposition deep-dives into a credit union’s DNA, one often also explores mission statements. You’ve probably seen and read many of them. Some are pretty good. Others? Well, [...]
Six controversial ways contact centers will transform in 2014
We can agree that several member experience trends, such as the rapid use of mobile applications, SMS for member service; and leveraging unstructured data for developing member insights are all being applied into a credit [...]