News Archives

Tackling HR with enterprise content management

The human resources department has to deal with a difficult combination of paper, compliance and records management. These challenges are accompanied by security concerns and any number of regulatory requirements, depending on your organization’s [...]

Know the demographic your credit union is targeting

Drawing from their separate areas of expertise, Manuel Hochheimer,  Janet McNeilly, and Jeanette Radmer teamed up to identify the Spokane  Valley, Wash., credit union’s target demographics and introduced initiatives to  broaden its market share [...]

Conerly’s ‘Economic Comedy’ set for Execu/Summit in March

by. Lisa Hochgraf I chose to attend CUES' ski and learn conference--Execu/Summit--March 9-14 in Vail, Colo.--for the first time this year, because I anticipated that the stellar speaker line-up will give me much [...]

Top 5 signs you should not send that email

by. Anthony Demangone For all I gripe about email, it is a powerful tool that is here to stay. At least for a while. This is what Kate thinks of email. That being said, even [...]

Can cell phones help reduce world poverty?

by. Henry Meier I’ve always loved the expression that if you give a man a fish he eats for a day, but if you teach a man to fish he eats for the rest [...]

Now that’s responsive customer care!

by. Joe Swatek When your financial institution opens a new account, do you make contact with your new customer or member? How soon? If a consumer has a problem or question, how quickly do you [...]

Your top challenges: Please complete this survey

by. Anthony Demangone Today, I need your help. Back in 2012, I asked you to list some challenges. Challenges for your credit union.  And personal challenges.  Here were the results. Well, I need your help [...]

Guidelines released for financial institution social media efforts

Guidelines released for financial institution social media efforts

by. Georgann Smith The Federal Financial Institutions Examination Council (FFIEC) recently issued guidance titled “Social Media: Consumer Compliance Risk Management Guidance,” which applies to financial institutions (FIs) supervised by the new Consumer Financial Protection Bureau ([...]

What I’ve learned about shoveling

by. Ron Daly If you've ignored every media outlet for the past week, you might not know that we've had a lot of snow in the DC Metro area. With a foot or more of [...]