by. Laura Lynch Credit union drive-up windows often have signs instructing members about the forms they need--and requesting that members have those forms filled out before pulling up to the window. Members don't always comply. "[...]
by. Ron Shevlin EY (is it not called Ernst & Young anymore?) released its 2014 Global Consumer Banking Survey recently. For a better review of it than I’ll provide here, see the summary on [...]
Confused with the headline? Hold your horses. Our recent visit with NCUA's Chairman Debbie Matz will clear things up pretty quickly for you, as we discuss the latest topics on NCUA's itinerary. Some of the [...]
CUNA's 2014 Governmental Affairs Conference kicked off this morning with record number on attendees on hand. Over 4400 have gathered in Washington D.C. for CUNA's annual conference. Of those in attendance, a record 650 [...]
Those of you that have seen the late Heath Ledger’s exquisite and haunting performance as the Joker in “The Dark Knight” will surely remember the line, “why so serious?” Even though the character of [...]
Should your credit union have a Hispanic growth strategy in 2014 because it’s the right thing to do or because it’s an investment in the future of your credit union? The answer is [...]
by. Dan Berger We’ve all been there: Stuck in what seems like an endless meeting where no clear agenda is accomplished. You look at your watch and realize you’re now late for your [...]
A hot marketing topic is the wide variety of social media platforms and how marketing professionals use them. We recently visited with Brenna Kowall, Digital Marketing Specialist with Firefighters Community Credit Union ($200 million assets, [...]
by. Henry Meier I am a transparency kind of guy, so it has taken me a while to decide whether or not NCUA did the right thing coupling its Risk Based Net Worth proposal with [...]
by. Jill Bastian An ever-popular question we get here at VR is “What words should I avoid in an email to ensure inbox delivery?” If only there was a straightforward answer to that question! As [...]
by. Ron Shevlin Congrats to the Simple team on their sale to BBVA. But truth be told, I never was a big fan of what they were doing. Maybe that’s too strong a statement. [...]
by. Mike Lawson Any time we can talk about saving anything, that's usually a good thing. In this instance we are talking with NCUA's Director of the Office of Consumer Protection Gail Laster about American [...]
By: Bo McDonald There are three words that are banished from the vocabulary inside the YMC office. When they are muttered, even quietly to oneself, there’s a good chance that I’ll get onto [...]
Since 2008, consumer confidence in financial institutions has declined 46 percent in the U.S. Millennials are four times more likely than their parents to seek input beyond that of a financial advisor. Even among [...]
When we received a flurry of website RFPs at the end of 2013, I saw a troubling trend with all of them. They focused on a list of tactical such as CMS functionality, mobile compatibility, [...]
