It all started with a bug
I clearly remember when I became aware of the existence of credit unions. I was seven years old and lived with my family in a modest home under the flight path of Orange County airport ([...]
News Archives
The enemy within
Creatures of Habit We're creatures of habit, comfortable in our ways and likely starting our morning as we started the day before. It's easy to follow a routine and somewhat painless as we ease through [...]
Brand monitoring basics
by. Fatemeh Fakhraie Active social listening is important for maintaining your reputation. Our webinar last week outlined how to get started listening for your online mentions. If you didn’t catch the webinar, you can [...]
Matz warns credit unions about cyber and interest rate risks
by. Keith Leggett In a speech before the Credit Union National Association, Debbie Matz, the National Credit Union Administration (NCUA) Chairman, stressed that credit unions needed to be prepared for volatile and rising interest rates [...]
The 6 Cs of content marketing for credit unions
Financial institutions can’t survive in the Digital Age without a content marketing strategy. These six tips will help you get your game plan together. by. Christopher Rinaldi Content marketing involves creating and distributing relevant [...]
Why do consumers open bank accounts?
by. Ron Shevlin More goodies from the EY 2014 Global Consumer Banking Survey…. EY asked consumers who had opened and closed bank accounts in the prior 12 months what their reasons for doing so were. [...]
Why credit unions should pay attention to BBVA’s acquisition of Simple
by. James Robert Lay This past week, BBVA, a Madrid based bank with more than $785 billion in total assets, agreed to buy the neo-bank Simple for $117 million. I believe it is highly important [...]
Is flood insurance hurting the housing market?
by. Henry Meier What really caught my eye about the National Association of Realtors’ (NAR)quarterly report on the State of US Housing was not the familiar litany of excuses for why, even though optimists [...]
Onsite: Tuesday at CUNA’s 2014 Governmental Affairs Conference
Tuesday at CUNA's 2014 Governmental Affairs Conference saw the arrival of snow in Washington DC as well as a panel full of great speakers. The lineup included Steve Antonakes, Deputy Director, CFPB; Michael Fryzel, Board [...]
What the marathon taught me
At the age of 30, I had earned a graduate degree, mourned the passing of my mother, took on a stable career as a credit union VP, and generally felt like I was settling into [...]
“Our credit union was known for…”
What would happen if your credit union disappeared one day? Gone. Just like that. Why would your members miss you? What would your state league write about your past accomplishments? Or, would your departure go [...]
Social media’s lightning speed: good or bad?
“The speed of communications is wondrous to behold. It is also true that speed can multiply the distribution of information that we know to be untrue.” ― Edward R. Murrow Anyone who’s dealt with negative [...]
2014 GAC CUSO Guide
by. Kirk Drake If you work for a credit union or are on a credit union board – You may have heard about CUSO’s or Credit Union Service Organizations. In many credit unions, CUSO’s [...]
Exercising 101 (and I don’t mean how to do a push-up)
by. Andrea Tolentino The auditor just left your building telling you your organization needs an exercise program for business continuity and without one you would be in trouble next time around. You are thinking to [...]
The value of measuring – and recognizing – good internal service
by. Laura Lynch Credit union drive-up windows often have signs instructing members about the forms they need--and requesting that members have those forms filled out before pulling up to the window. Members don't always comply. "[...]