What CEOs want their board to know
by. Leisa Goodman In his work coaching more than 300 boards, Les Wallace, Ph.D., has found common themes among their CEOs. “There are many items CEOS regularly ask me to remind their boards of,” [...]
News Archives
Are you making a subprime loan?
by. Henry Meier One of the most amazing things about watching the legislative process in New York State is that, as a friend of mine once explained, key staff people in the Capitol tend to [...]
The credit union newsletter debate should focus on content, not print or digital distribution
by. James Robert Lay I came across a recent article that shared the “dirty little secret about electronic newsletters.” The author attempted to demonstrate how ineffective e-newsletters are, which puzzled me as credit unions and [...]
Opening up a community at an open house
Mortgage originators are often looking for a way to differentiate themselves in a crowded market with real estate agents. One valuable way is to help a Realtor is to provide assistance with open houses (Remember [...]
History of Payments: Charge it!
by. Bill Prichard Last week, we looked at two great movements in the history of payments: “Let’s Trade” and “Cash Is King.” Cash had a lengthy reign, indeed, lasting from about 630 B.C. [...]
Credit unions need to know KBYO
Know Before You Owe (KBYO), the new mortgage disclosure regulation, does not take effect until August 2015. So why talk about it now? This change in mortgage disclosures is sweeping, and, in many respects, bigger [...]
Google friendly, compliance happy marketing
When implementing a content marketing strategy, credit unions often ask: “If our content strategy must follow compliance rules, will our content still make an impact?” In short, the answer is “Yes it can!” Here are [...]
What financial institutions can learn from retail
The financial message boards, association groups, and social media have been in a buzz as of late about this topic of ‘Branch Transformation’. This phrase refers to the idea of transforming the once dominant banking [...]
National financial literacy month is an opportunity for credit unions
by. Randy Salser With the financial pitfalls of the Great Recession behind us, and security breaches becoming a common threat, members are more mindful of their personal finances than ever before. Because credit unions are [...]
Top four considerations for recovering your credit union network
by. Robin Remines Ongoing Operations has worked with hundreds of credit unions and seen numerous disaster recovery strategies brought to their knees by poor connectivity choices. In many ways, we would argue the most important [...]
Deciphering social media analytics
by. Georgann Smith Through social media analytics (SMA) financial institutions (FIs) can unearth opportunities to improve education on existing products and services, as well as shape product development to better serve consumers. SMA arms FIs [...]
Credit unions score major victory
by. Henry Meier Credit unions scored a major victory on Friday when a federal appeals court in Washington reversed the decision of a district court and upheld regulations promulgated by the Federal Reserve Board to [...]
Why there is no Amazon of banking
by. Ron Shevlin According to a recent American Banker article titled Amazon Becomes Retail Bank Role Model: “Amazon has revolutionized everything from publishing to online shopping. Can it save retail banking? At Retail Banking 2014, [...]
How credit unions fixed the one thing you hate about dealerships
by. Jennifer Calonia Shopping for a new car at the dealership is often analogous to standing in line at the DMV or walking into a job interview, nerves in tow. This negative sentiment is usually [...]
The most popular devices in mobile account opening
by. Melanie Friedrichs In January Andera released a special report called “The Future of Account Opening” (check it out here if you haven’t yet) that had lots of serious stuff in it about things [...]