What GM’s recall teaches about corporate culture
It is the role of the CEO to create and communicate a company’s desired corporate culture. Mary T. Barra, who became General Motors’ CEO in January, appears to be leading a much-needed shift in [...]
News Archives
It’s going to be a hot, hot summer…come cool off with us!
At 6:51 am tomorrow morning, summer officially begins. Here at DigitalMailer HQ, we’ve already had a few 90° and above days in the past week. It’s going to be a long summer, [...]
Flashback: Amanda McMeans (Thomas)
Next up in our Flashback series is Amanda McMeans. Amy McMeans, 2011 Finalist At the time of the competition, Amanda was the Marketing & Business Development Manager with Members First Credit Union ($48M) in Columbus, [...]
OGO Tech Tip: Exchange mailbox sizing
by. Robbie Wright How many cookies can Cookie Monster eat? How many network administrators does it take to change a firewall rule? Unfortunately, what is the maximum size for an Exchange mailbox is just like [...]
Bike loans. No, not those bikes.
Thanks, cities of the Pacific Northwest. You keep making us look bad! First, you’re all about giving back, then you come around and show us all up with your fantastic bicycling culture. Last time [...]
What’s worse: Data breaches or government surveillance?
by. Ron Shevlin What the hell is wrong with 45% of you? I understand that you’re entitled to your opinion, but our free speech laws protect my right to tell you that you (well, [...]
Shhh…you’re posting too much!
by. Matt Guralsky I want you to close your eyes and imagine a giant barbecue in a nice park on a beautiful spring day. The sounds of birds chirping and the sizzle of hot dogs [...]
Bobrow ruling raises many questions with few answers
The U.S. Tax Court ruling earlier this year in Bobrow v. Commissioner— challenging the taxpayer’s application of the one-per-12-month rollover rule—sent shock waves through the world of IRA administrators. In Bobrow v. [...]
What’s the #1 contact center problem?
You stroll into the call center this morning to find two of your agents called in sick….yet again, another 10% are tardy, and most of the others are either texting a friend, swearing under [...]
Knowledge is power, mysteries cost you money
Your marketing team and their vendors have toiled for months and months to build a new website for your credit union. Hours have been spent on fresh new design. There’s been plenty of “digital [...]
CNP fraud risk increasingly problematic for issuers
by. Brandon Kuehl TMG Senior Fraud Prevention Analyst Nicole Reyes and I recently co-authored a paper that delves into the current state of card-not-present (CNP) fraud. In it, we tackle the projected growth of CNP [...]
Living an authentic leadership style
by. Dan Berger Being true to yourself – or living an authentic life – is important, and we all know it. And it’s just as important within the workplace as it is outside. If you’re [...]
Balance
by. Anthony Demangone Not too long ago, my boss, Dan Berger, wrote a nice piece on his blog about balance. Dan loves the outdoors, and he writes about how being in nature helps him recharge [...]
We’re helping long-term care facilities protect older Americans from financial exploitation
by. Nora Dowd Eisenhower and Naomi Karp We’ve heard a lot of stories about vulnerable adults falling prey to con artists, family members, fiduciaries, and professional advisers who steal their nest eggs and threaten [...]
How credit unions should market to millennials
by. Larry Meador Millennials constitute the largest generational group mankind has seen since the Baby Boomers. This generation – also known as Generation Y – is made up of individuals born between 1982 and 2001. This group [...]