Evolution takes courage
by. Kristiana Lockman Sometimes relying on our history can hinder our best efforts to evolve an established brand. When things aren’t going as well as we’d hoped, when we feel unsure about what [...]
News Archives
Do your members really belong?
Credit unions all have members. But to what extent does membership equal belonging? As we move up the Hierarchy of Member Needs – beyond basic transactional needs, past issues of safety and security – we approach love [...]
Three groups that own your brand
Who owns your brand? We often think we own our own brand. Nothing could be farther from the truth. If you are an executive, you certainly own part of your brand. But you don’t [...]
Remote deposit capturing more interest among small businesses
by. Rhende Wilton In my January blog I discussed the continued preference that small businesses show for paper checks for business-to-business payments. So it may not be a surprise that local bank branches remain the [...]
Perhaps it’s the small credit unions that will survive
by. James Robert Lay During my recent travels leading digital marketing and lead generation workshops, my thoughts on who will survive in a humanized digital economy began to change. This was spurred by a common [...]
It’s time to get a bigger plate
I hear it often in this industry: “We have a lot on our plate this year.” Whether they are banks, credit unions, investment firms, insurance companies – all are focused on consumer finance … and all walk [...]
The hat trick to being a great employee
As employees we are always striving to impress our bosses. We want to show them that we are doing a fantastic job and are ready to take on added responsibilities that will assist us in [...]
Are full color statements in your credit union’s future?
The fact that the U.S. Postal Service (USPS) ended the first quarter of its 2014 fiscal year with a net loss of $354 million is a sign to all business mailers – postage is going [...]
Who pays for card-not-present fraud losses?
by. Nicole Reyes What follows is an excerpt of the white paper “What Card Issuers Need to Know about Card-Not-Present Fraud,” which is available for download at themembersgroup.com. For many years, issuers were somewhat [...]
Your customers, your community, your opportunity
Community Banking Month is upon us. It’s the ideal time to promote the impact your bank has in the local community while highlighting your ongoing commitment to your customers. I think that goes hand-in-hand [...]
The myths behind strategic plans that fail
Myth: most organizations are successful in their strategic planning Truth: about 70% of strategic planning fails With the amount of time and effort that goes into strategic planning, this statistic isn’t the truth most [...]
Do big banks have better overdraft policies than your credit union?
If there's one thing consumers want from their checking account providers, it's greater transparency. If your disclosures look long and complicated, consumers are going to assume you've got something to hide. More and more financial [...]
Disrupt…for the future of credit unions
by. Anne Legg As we look at the future of the credit union industry (or the entire retail financial sector for that matter), it’s pretty clear that innovation is going to be one of [...]
How to be retirement ready
by. Cyndi Cohen According to a 2013 Gallup survey, "37% of non-retired Americans say they expect to retire after age 65, 26% at age 65, and 26% before age 65. The most notable change over [...]
The stars of credit union mortgage originators
By traditional measures, credit union originators are less efficient than their for-profit competitors. They're not going to get rich quick, but that’s not what credit unions are about. by. Chris Howard Was catching up [...]