by. Susan Warner, Neustar AffirmX welcomes guest blogger Susan Warner, DDoS mitigation expert from Neustar, a leading provider of IT/Security services. On May 13 at 1 PM Eastern, Susan will join panelists Jane Pannier [...]
by. Henry Meier Yesterday, Federal Reserve Chairman Janet Yellen testified before Congress’s Joint Economics Committee. Here are some quick takeaways for your credit union to keep in mind as it looks over the horizon. [...]
Passwords are a pain. So one company has literally come up with an eye-opening alternative called Eyeprint Verification from EyeVerify. Mobiles and tablets already come with more-than-sufficient cameras to photograph your eyes and use them [...]
As an organization, we’ve been discussing our culture a lot lately. Like a lot of small businesses, we are feeling the growing pains of becoming a larger, if not, somewhat more highly matrixed company. [...]
Credit Unions are consistently dealing with the gap between their member’s expectations and the actual level of service their member receives. Today’s member is counting on accurate and consistent information every time, and [...]
Citing concerns that the community in which they’re located may not be aware that their credit union was indeed located there, and on the heels of their recent rebrand, First Community Neighbors’ Choice Community [...]
by. Brandon Kuehl Recent high-profile data breaches have accelerated debit networks’ interest in entering debit routing agreements with Visa and MasterCard. The ever-growing list of newly minted agreements is helping pave the way for EMV [...]
by. Devin Selte As we commenenced Day 1 at Darden, it brought forth many statements from our faciliator, Alec Horniman, that challenged us to think. Some of my favorites: - 90% of behaviour is habitual [...]
by. Samantha Paxson For a few years now, CO-OP has been exploring the mobile wallet space – first as a matter of intelligence, and also with a digital wallet product, Sprig by CO-OP. Since we jumped [...]
Just when you thought you had mobile banking under control, this survey of small businesses should remind you there is more to the mobile space than just the consumer market. One in three small businesses [...]
Customer journey maps (CJM) are one of the most popular CX tools and a frequent topic that people ask me about. Temkin Group even offers CJM workshops. CJMs are a representation of the steps and [...]
by. Henry Meier This is one of those rare days when the credit union news I want to talk about is all good. First, former New York U.S. Senator Alfonse D’Amato issued a [...]
by. Keith Leggett Beginning with the March 31, 2015 Call Report, banks with at least $1 billion in assets will be required to report revenues from consumer overdraft-related service charges. This change in the call [...]
When it comes to staffing and strategy, executives may find great payback in applying the “platinum rule.” Whereas the golden rule says, “Treat others as you’d like to be treated,” the platinum rule says, “[...]
Most credit unions these days – or even most companies – predictably promote their products and services, hoping to connect with their audiences with their fine offerings. But today most credit unions offer the same products and [...]
