“Vision without action is just a dream. Action without vision just passes the time. Vision with action can change the world.” – Joel Barker One of my favorite things about being a part of the credit [...]
Across the past 15 years something I’ve witnessed repeatedly while helping credit unions with strategic, leadership, and culture initiatives has troubled me: Actions that people in leadership positions take that consistently lead to people [...]
Just last week Pandora released their April listening metrics, and things seem to be going very well for the online broadcaster. While they still have a long way to go to catch up to traditional [...]
by. Dan Berger We’ve all heard it from our employees: No one likes a micromanaging boss. While I’ll admit that micromanaging can often have negative effects on morale, productivity and possibly even an [...]
by. Anthony Demangone Sure, leadership is about communicating clearly, creating a vision and motivating your colleagues to reach their full potential. But sometimes, it is about recognizing when your credit union or the industry is [...]
I would like to take this time to introduce you today to what appeared to be my arch nemesis at the end of our day yesterday. My shoe. Now to be honest, I don’t [...]
by. Brandon Kuehl With 80 countries around the globe currently in different phases of EMV chip card adoption, the technology’s impact on fraud is becoming clearer. Canada, for instance, converted to the EMV standard [...]
Former Staten Island Congressman turned lobbyist Vito Fosella gave a great presentation to our Governmental Affairs Conference a couple weeks ago about how, when trying to get things done in the Legislature and Congress, it [...]
How many credit unions are merging and what does it all mean? by. Erik Payne The first quarter 2014 issue of Credit Union Strategy & Performance features an in-depth profile of Maryland-based Municipal Employees Credit [...]
My boss Dan, NAFCU’s President and CEO, recently asked how my day was going. The following conversation ensued: Me. (Anthony forcibly lifts his head from his desk. With a weary voice, he utters the [...]
Great credit union contact centers aren’t born, they’re made—by great managers and the teams they create to provide outstanding member service. That’s why one of the most pivotal management positions at [...]
It's no secret that a DDoS (Distributed Denial of Service) attack can have a devastating impact on your credit union and unless you simply are in denial - you are probably taking some sort of [...]
by. Henry Wirz The credit union’s culture is the genetic code that assures that each generation of the credit union carries on the traits that define the credit union. Like the genetic code, culture [...]
by. Glenn Gibson With some weddings looming on our family calendar, my wife took to encouraging me to buy a new suit. Now, I’m usually quite happy for my wife to buy me clothes [...]
by. Robin Remines You ever try to stay dry during a rainstorm using a pair of sunglasses as a shield? No? Didn’t think so. Why? Because common sense tells us to assess our environment ([...]
