Back in 2009, CUES member Steve Schipull, CCE, was CFO of Generations Federal Credit Union and the recipient of the CUES Future Leader award (now called the CUES Exceptional Leader.) Today, he's president/CEO of [...]
by. Anthony Demangone There's a wonderful fable about Southwest Airlines and their famous leader, Herb Kelleher. Someone from Southwest's research division came up with a wonderful addition to their in-flight service. A delicious chicken sandwich. [...]
by. Josh Streufert I'm a reasonably nice, somewhat affable, yet often curmudgeonly cynic. Yet, I must admit, I laughed out loud watching a Delta in-flight safety video before a recent flight to Atlanta. Ridiculous, I [...]
by. Brian Day A recent VeriFone survey found more than half (55 percent) of consumers polled want mobile wallets. However, 65 percent of those same respondents say they will continue to use credit and debit [...]
by. Eric Miller Within the world of enterprise content management (ECM), there is no shortage of software companies to partner with. The breadth and depth of opportunity can be overwhelming. To be successful – and to [...]
by. Matt Andresen Banks are still leery about swimming in the “risky” waters of social media. But what if there was a lifeguard on duty to help spot any potential problems on the horizon? Wells [...]
Are you connecting with your members the best ways that you can? A recent study showed that “about 60% of smartphone or tablet users who switched banks in the fourth quarter (of 2013) said mobile [...]
The credit union system is rightfully concerned about NCUA’s proposed Risk Based Net Worth proposal, but the groundwork has been laid for the agency to make effective revisions and get it right. While the [...]
by. Devin Selte This may very well be my favorite of all the deep thinking statements made by Professor Horniman this week. If you happened to meet Wikipedia on the street and asked him what [...]
by. Glenn Gibson The footprint of any process often extends outside the footprint of a single application. When multiple disconnected systems contain related information, they can quickly become out of sync with each other. When [...]
by. Robbie Wright Perfecting email deliverability can sometimes be a black box, a witch’s cauldron, or a unicorn, depending on who you ask. Over the past few years however, a number of new techniques [...]
by. Henry Meier According to JD Powers, customer satisfaction with their banks has sky rocketed. As described in this press release “despite ongoing public scrutiny, customer satisfaction with banks is at a record high as [...]
When I attended The Financial Brand Forum in early April, I saw speakers show examples of social media that used humor. They spoke about how humor made these promotions more attractive to consumers. Outwardly or [...]
Having true power branches can align your culture, reflect your unique brand, and position you for higher performance and growth. by. Mark Weber The new wave of mobile, social and online banking is reshaping how [...]
From financial losses to security breaches, from weather events to management changes, we are reminded of the important need for communications management. Not just having a section in the business continuity plan on how to [...]
