The future…
You don't get movies at Blockbuster anymore, I'd wager. When's the last time you were in Tower Records? How many of your friends still own a Blackberry? It isn't that you aren't still watching movies. [...]
News Archives
You don’t need a crystal ball to understand the importance of scalability
by. Glenn Gibson When purchasing enterprise software – like enterprise content management (ECM) – there is one word that people often overlook: scalability. The problem is that the word scalability is all about the future. Enterprise software [...]
6 things to do now to improve your credit union BCP checklist
by. Mark Komnik Do you remember when DR was considered the responsibility of the IT Department? The main focus was to ensure systems were back up and running as quickly as possible after an event, [...]
Social sharing vs. social stealing
by. Ben Pankonin “Be Authentic.” It’s often one of the most paralyzing phrases in the English language and yet it is often the first advice heard in a social media presentation. Mark Twain said, “[...]
Are you prepared for the next disaster?
Hurricanes be damned, the IRS still expects to be paid. So, recently the IRS released this handy little tip sheet outlining steps that individuals and businesses can take to make sure that their vital tax [...]
Listening for dollars: A powerful new paradigm for maximizing service and sales
Many credit union contact centers miss key opportunities to start sales conversations with their members because they fear that making specific product recommendations might come across negatively as "dialing for dollars." Yet member surveys tell [...]
Burning your branding ships
There’s an interesting story that goes along with Spanish conquistador Hernan Cortes and his exploration of the New World. According to a mix of history and legend, Cortes decided to squash any ideas of [...]
When fraud comes knocking, don’t answer
Fixing his roof should have cost $7,000. But 88-year-old Leon Bennett parted with $37,000 before a professional roofer even showed up with a ladder. Like many seniors, he fell victim to a door-to-door [...]
Premium Subscription: Anytime access to what you need to know, now
by. Sarah Stoner I’ve been thinking lately about long weekends. Mostly how they have changed in the years since my husband and I moved into a fixer-upper century home here in Cleveland. Spring and [...]
Flashback: Kirsi Hall
Over the last four years of the CUES Next Top Credit Union Exec challenge, we’ve had the opportunity to meet and celebrate many fantastic young leaders. Some have stayed in the credit union system, [...]
Creating a leadership presence – 4 steps
by. Rich Jones Some people just seem to have a leadership presence. They seem to own the room when they walk in. How does that happen? How can you create a leadership brand for yourself? [...]
In the tech tug or war for Gen Y, banks are beating credit unions
Millennials overlook their philosophical principles in favor of more sophisticated technology when selecting a financial institution. Research based on thousands of millennial social profiles shows credit unions miss opportunities to recruit millennials because they put [...]
The right of rescission and its limits
Just about everyone knows that when they take out a home equity loan to remodel the kitchen, they have three business days to rescind the transaction. This right comes to us courtesy of 15 USC [...]
3 really lame excuses to avoid making decisions
by. Sean McDonald The most effective leaders in history have a lot of things in common. To name a few: a great work ethic, high moral and ethical standards, an understanding of the principle of [...]
The power of a one-item list
I’ve had it with listicles of arbitrary length about nothing important lazily traipsing through every digital media platform in existence. 17 everyday foods that are surprisingly unhealthy (probably not that surprising); 9 crazy facts [...]