The power of curated content
The Power of Curated Content In my last article I wrote about Sharing Life Moments with Members, and I talked about how sharing life moments with members is about finding ways to connect. Companies have [...]
News Archives
The consumerization of IT or, that’s how I do it at home
by. Mike Satterthwaite You’ve probably heard the phrase “the consumerization of IT” at some point in the last year or two. It’s a notion that many organizations recognize. But what does it really [...]
Why managed cloud security?
Scanning email and protecting your inbox from the assault of viruses and spam has been a major corporate security cost since email become the norm. Your choices were either to scan emails on the server, [...]
Privacy gets a makeover
by. Jane Pannier More and more financial institution processes are getting a technological makeover, and privacy is no exception. Regulation P currently requires financial institutions to provide initial and annual privacy notices to their customers/[...]
Innovators prioritize consumer payments experience
by. Brian Day Earlier this month , I blogged about mobile-wallet early adopters, consumer attachment to mobile devices and when the mobile wallet might replace the traditional wallet. In that blog, I excerpted a portion of [...]
Two cases worth knowing about
by. Henry Meier I take a break from writing this blog for one week to go watch a few rounds of the US Open Golf Tournament and all Hell breaks loose. House Majority Leader Eric [...]
Mining the buyer journey for competitive advantage
by. Jim Heisler The paradigm of keeping customers is well understood. Customer loyalty is based on meeting the expectations of your customers at every touch point (e.g., marketing communications, sales, product/service usage, support, [...]
Ideation CPR – how to stop thinking and start doing
“Welcome new ideas, but don’t let them all move in” ~ Anonymous Ideas are seductive. They move us beyond what we know to consider what might be. They allow us to tap our inner genius [...]
DDoS made easy: 5 steps to selecting a provider
Make no mistake about it - credit unions have been put on alert by NCUA to prepare for DDoS attacks. The problem is no one is telling them how! When new threats hit the news, [...]
Are you doing all you can to be a trusted financial partner?
Consumers have long turned to credit unions and community banks as safe havens for their financial assets – secure, sound and government-insured repositories for their money and investments. But what about other important “assets” – items like [...]
Prepaid cards receive high marks from financial health organization
by. Konrad Christensen The prepaid industry recently earned an A- for quality from the Center for Financial Services Innovation (CFSI). The scorecard measured 18 prepaid cards against the CSFI’s recommendations outlined in its “Compass [...]
Finding success through creativity
How often do we see processes maintained simply because that’s the way it has always been? We accept the status quo and move on. This way of thinking can cost us revenue, strategic alliances [...]
Tomorrow’s leaders
by. Anthony Demangone Organizations are funny things. Employees come in and move out, yet the organization remains. This applies to all employees, including the organization's leadership. How do you develop and nurture the next generation [...]
Credit union auto loan promo driven by great rates and #FavoriteCar hashtag
by. Casey Bond Gearing up for the summer car-buying season, Air Force Federal Credit Union has rolled out a social media strategy to promote auto loan rates as low as 1.49%, the lowest rate [...]
Mystery shops show consistency concerns
As part of its larger marketing audit services, On The Mark Strategies performs mystery shops. These primarily entail posing as potential customers or members for clients to investigate how competing banks and credit unions interact [...]