What you need to know about website strategy
by. Jared Miller It might not seem like it, but the role of a website has changed over the last five years. How so? Even though consumers are still using websites for the same basic [...]
News Archives
Brewing up micro loans
A small business loan by Boston Brewing Company offers inspiration for credit unions. by. Erik Payne With revenues nearing $800 million in fiscal year 2013, Boston Brewing Company — the producer of Samuel Adams beer — is [...]
The Walter Mitty in all of us
I recently watched the remake of the movie “The Secret Life of Walter Mitty” with my wife. As you may recall, Walter Mitty was constantly fantasizing about what his life could be in various situations [...]
Involve new members early – keep them for life
Use On-boarding/Trigger Campaigns You’ve heard it before I’m sure but we’ll say it again-The first six months of membership are vital for building customer loyalty. With just a few tips, we [...]
Ten critical risk management services your credit migration model should provide
The past eight years have been traumatic for most financial institutions. We in the lending business witnessed how dramatically loan portfolios can change over relatively short time frames and how detrimental those changes can be. [...]
Summer reading for credit union leaders
by. Heidi Overman One of the things I look at when choosing speakers for big CUES events is what books potential presenters have written. Here are three-sentence summaries of books by upcoming presenters that I [...]
Getting fit for your 2014-2015 BSA Exam
by. Jane Pannier As any health-conscious person knows, regular physical exams are the key to identifying potential problems while they are still manageable in order to stay at the top of their game. Similarly, for [...]
8 ways HR can positively impact the bottom line
by. Katie Alberti As an HR professional, it’s your job to hire the best candidates. Candidates who’ll invest themselves in your organization. Candidates who’ll go above and beyond to get the job [...]
On Operation Chokepoint and thumb-sucking soccer players
by. Henry Meier Here are a few tidbits to consider as you start your credit union day. Recently, I did a blog on the Department of Justice’s Operation Chokepoint. On Monday, Attorney General Eric [...]
Tips for improving your marketing writing
Writing is one of the most important elements of marketing. Whether you are producing printed collateral or digital content, what you say and the way you say it has a huge impact on your financial [...]
Why looking outside the industry is beneficial for credit union success with CU Times’ Sarah Cooke
More often these days credit unions are mentioned in the mainstream media and other non-CU verticals. For instance, Navy Federal Credit Union's success on Facebook (featured on CUbroadcast) was featured not only on Facebook but [...]
An award-winning case of case management
by. Amanda Wilcosky While attending this year’s BPM & Case Management Global Summit in Washington, D.C., I was ecstatic to hear the news: WESTMED Practice Partners (WPP) and OnBase by Hyland were recognized [...]
Make NAFCU’s Congressional Caucus a part of your routine
If you’re like me, you enjoy daily routines. My morning routine centers me and gets me ready for the day ahead. For years, I’ve woken up and sat with a cup of coffee [...]
Branch transformations: Plausible technology
Are branch visitors expecting their financial institutions to ramp up technology in the branch? What role is technology playing in this “branch transformation”? And, what technologies are financial institutions choosing to implement in their branches? [...]
What GM’s recall teaches about corporate culture
It is the role of the CEO to create and communicate a company’s desired corporate culture. Mary T. Barra, who became General Motors’ CEO in January, appears to be leading a much-needed shift in [...]