by. Michelle Harbinak Shapiro In a survey recently conducted by Cornerstone Advisors, 58 percent of respondents said they believe half or less of the work happening in their organizations is real work. The rest, the [...]
by. Doug Lipp, Former Disney University Head of Training and a 2014 TMG Executive Summit Speaker -MEMORANDUM- September 21, 1962. “Disneyland will never be completed. We’ve certainly lived up to that promise. But what [...]
Next up in our Flashback series is Devin Selte. Devin Selte, 2011 Winner At the time of the competition, Devin was a Senior Relationship Manager, Team Lead with Servus Credit Union ($11B) in Edmonton, Alberta. [...]
by. Ron Shevlin In a TechCringe (cuz that’s what most articles on that site make me do) titled Startups And The Un-Banking Of America, a VC writes: “While critical to our economy, banks are [...]
by. Henry Meier The answer to the first question is that our good friends at the CFPB have provided us with a definition of application for purposes of sending out mortgage disclosures that takes effect [...]
Many financial consumers look to big banks for their financial needs out of sheer convenience. Around 42% of American consumers admit they chose to stay with their current banking institution over switching to a credit [...]
Instagram, Google+, Pinterest, Snapchat, YouTube and Vine – call them the six-headed photo and video monster. Once you take Facebook out of the equation, these sites are where the visuals live. Added together, these six sites [...]
Think about it for a moment...is your credit union sharing the right stories? Whether you know it or not, the stories used in marketing materials, press releases, and direct one-on-one communication with your members [...]
by. Mark Komnik Credit unions are beginning to discover the many benefits of social media. The use of sites, such as Facebook, Twitter, and LinkedIn, allow for less expensive ways to attract new members, market [...]
Looking at national average rates offered by financial institutions over the past 10 years, credit unions have consistently offered higher deposit rates than the biggest banks in the country. However, the spread between banks and [...]
by. Nicole Reyes In a May 21 blog post, online auction giant eBay acknowledged a cyberattack that compromised a database containing encrypted passwords and other non-financial data like user addresses and birthdates. As a result, [...]
by. Kesna Lawrence Building long-term relationships of loyalty and trust with your account holders is the essence of good business, and the relationship begins when you bring on new customers, a process known as onboarding. [...]
Thrifty French immigrants who worked in textile mills envisioned a cooperative that became Jeanne D’Arc Credit Union. by. Catherine Siskos In 1911, the tight-knit Franco-American community in Lowell, MA, established a small cooperative credit [...]
A common process improvement tactic is to take a thorough look at current processes and analyze them for non-value add (NVA) activities. NVA activities usually meet one or more of the following criteria (all other [...]
Yes, nearly all of us are in agreement that paying for stuff with your mobile is pretty cool and mighty convenient. But how does your credit union benefit from mobile purchases in a retail [...]
