Earlier this year, DCUC and the National Association of Federally-Insured Credit Unions (NAFCU) sent a joint letter to the NCUA Board. In the letter, we asked the NCUA to amend the definition of “qualified charity” [...]
Kicking off a new facilities project is tough, and that’s why we’ve developed this comprehensive guide to writing a request for proposal (RFP) as well as evaluating and ranking the responses. Here’s [...]
Join Brian Lauer, partner with the law firm of Messick Lauer & Smith P.C. and General Counsel to the National Association of Credit Union Service Organizations (NACUSO), for a deep dive into the National [...]
Payment Card Industry (PCI) Compliance has the ATM industry in a tizzy trying to figure out what’s real, what’s projection, and what it really means to an ATM operator’s bottom line. But [...]
What do your credit union’s guiding principles and facilities strategy look like for the next five years? Ten years? Will your employees have room to work as your organization grows, or has hybrid work [...]
David Foster Wallace’s legendary commencement speech to the 2005 graduating class of Kenyon College opened with this story: “There are these two young fish swimming along and they happen to meet an older fish [...]
I have always loved writing because I believe the “pen is mightier than the sword,” meaning words are stronger and more influential than force. One of the things I love most about the English language [...]
America’s Credit Unions Transition Board of Directors Chair Brian Schools and Vice Chair Lisa Ginter are encouraging credit unions to embrace the industry’s cooperative spirit as the new organization begins its transformative journey [...]
NAFCU joined with several other trade associations to voice opposition to a petition made to the CFPB that would require the bureau to pursue a rulemaking to ban pre-dispute arbitration provisions in contracts for consumer [...]
One picture is worth a thousand words.” – Fred R. Barnard Your imagery says as much about you as your copy does. The style. The fonts. The arrangement of objects. It all relays important messages to [...]
About 27 million consumers will experience payment “shock” with the end of student loan forbearance. But will that shock create widespread delinquencies and credit issues across consumer lending? Data suggests ripples will run the gamut [...]
For your credit union, it's important to acknowledge that "asset growth" and "increasing assets" are two different goals. A generalized growth in assets looks good in the short-term, yes. But sustainable asset growth requires a [...]
Black Friday has long been hailed as the biggest shopping day of the year, but consumers are beginning to rethink that title. While there are definitely great deals to be grabbed on the day after [...]
At its September 2023 meeting, the NCUA board unanimously approved a final rule that would amend NCUA’s existing regulations to make it easier for credit unions to work with third-parties in the lending space, [...]
Member service, done right, is a key differentiator for your credit union. Are your members satisfied with the experience they have with your contact center? And, are you leveraging your contact center to drive loyalty [...]
