What is managed security and is it right for my credit union?
by. Robin Remines During a tabletop this month I had a side conversation with a credit union CIO about their recent NCUA audit. Now mind you, I need to frame this just a bit so [...]
News Archives
What credit unions can learn from Rory McIlroy
For those of you who think that golf is about as exciting as going to knitting class with your grandmother, you obviously didn’t watch the final round of the PGA Championship in Valhalla, Kentucky [...]
If You Want Loyalty, EARN It!
by. Sean McDonald Hello friends! It’s been a while since my last post on this blog. For that, I apologize. However, my “vacation” from blogging was necessary so I could complete the work associated [...]
What if your members don’t want a wallet?
Trying to provide your members with a full-blown mobile wallet is a nerve-wracking proposition. Which technology will merchants embrace? Will the iPhone 6 include NFC? When will members be able to leave their actual wallets [...]
Storm clouds on the credit union horizon with Aite Group’s Ron Shevlin (Pt.1)
When it comes to Millennials and their money, there are plenty of experts out there willing to divulge their knowledge on the timely topic. Whether what they are saying is fact or fiction remains to [...]
Are first time home buyers a bigger share of the market than you think?
Have you read FHFA Brief 14-02 that was released on July 31st? Probably not, but that’s okay. It a housing & mortgage policy study on first time homebuyers. I read it because I think [...]
Are you an enlightened marketer or a neanderthal?
This weekend I was immersed in an intimate summit meeting to discuss Hispanic marketing. But this article isn’t about Hispanic marketing. It’s bigger. It’s more about an enlightened marketing agenda. Back to [...]
Bum in the seat
Last week my Twitter account was overflowing with insights into what was the 2014 World Council of Credit Unions Conference in Australia (#WCUC2014). Much of the discussion was generated towards the digital era, and more [...]
The scoop on risk-based pricing
In several recent internal audit loan reviews, there’s been some confusion regarding Regulation V’s Subpart H risk-based pricing notices and credit score disclosure exception notices. Here’s the scoop to stay in compliance: [...]
WSJ: Consumers top demand from bank – more rewards
by: Dante Dominick What’s more important than mobile banking? Offering rewards for basic banking activities. That’s according to this Wall Street Journal article. It cites new research finding 88% of North American banking [...]
Do you really want it?
by. Anthony Demangone About three years ago, a friend sent me a YouTube video. It blew my mind. There are a number of versions out there. If you are into sports or working out, I'd [...]
Importance of relationships
As I’ve moved up the ranks in the credit union industry, it has become apparent that relationship building is just as important to my job as possessing requisite technical skills. I believe this is [...]
Encouraging executive participation in credit union business development efforts
The business development function at many credit unions across the country has enjoyed a renaissance of sorts in the last few years. In the past, BD was often seen as a driving source for new [...]
Big data helps deliver omni-channel experiences
by. Shazia Manus I recently had the privilege of attending the World Credit Union Conference (WCUC) in Gold Coast, Australia. I joined IQR Consulting President Rahul Nawab as a presenter during the “Consumer Expectations in [...]
Crazy little thing called cloud
by. Kevin Hout I’m sure you’ve heard of that thing called the cloud. You know, that buzz word analysts and experts toss around relentlessly. All the leading computer companies want us to use [...]