by. Nicole Reyes Earlier this summer, I posted about hackers going after more than just payment data with their intrusions. The recent news of StubHub’s run-in with cyber thieves is a perfect example of [...]
by. Mike Lawson We've all heard the term "omni channel" by now. It's been showered upon us like the great flood of 1912. (I'm sure there was a flood somewhere that year.) Anyway, when it [...]
It’s fitting that we in the “land of opportunity” choose to put the word “international” at the front of our annual celebration of the credit union movement. A quick history lesson reveals that the [...]
Based on last month’s part 1 article on extraordinary service, you’re probably asking why all this in-house stuff? Why not support the members? Good question – and the answer is, initially, yes. But have [...]
by. Robin Remines It wasn’t long ago when I was responsible for ensuring the integrity of a large credit union’s infrastructure – three years and five months to be exact. For roughly 13 years, [...]
Use these 5 questions to help your members decide if they should keep their current vehicles. by. Tom Kazar This week a friend of mine took his car into the shop and was told that [...]
Sitting across the desk from our CEO, all I remember hearing was, “Andy, you are the new Vice President of the CUSO. You need to spend all day, every day making sure our CUSO makes [...]
Cross-sales. While rarely anybody’s favorite thing to talk about (with the exception of maybe sales trainers) cross-sales are an increasingly vital part of the revenue mix for banks and credit unions. Deepening relationships and [...]
by. Henry Meier Yesterday, the CFPB, which prides itself on being a statistics-driven, cutting edge agency of the 21st Century, announced a new rating system for its employees which deemphasizes statistics. For several months now, [...]
A few days ago, our office received an oversized postcard. It was advertising member retention and on-boarding through a tried-and-true methodology. Funny, since we offer something similar to our clients. My memory might escape me, [...]
A recent study found that more and more brands are encouraging employees to become engaged with their brand on social media. And the results are substantial. According to "Employees Rising: Seizing the Opportunity in Employee [...]
We’re unabashed mortgage nerds. Our teams and our clients hear us say it all the time. We’ve been passionate about residential mortgage lending since the beginning. It’s a fascinating, ever-evolving, constantly challenging [...]
This strategic planning season, two very hot-topic opportunities are expected to be on the minds of credit union leaders: payments and the Hispanic consumer. Today’s payments landscape – rife with traditional and new competitors, fresh [...]
In today’s world of constant, fast-paced change, it’s becoming increasingly harder to keep up. With a large number of the baby-boomers preparing to retire, what is your credit union doing to prepare the [...]
by. Brian Day In my last blog, I excerpted the recently released white paper “The Mobile Payments Ignition Point.” The paper details the dramatic impact Host Card Emulation (HCE) technology is expected to have on [...]
