Consumers are in love with mobile; are you?
A recent Bank of America study showed people really love their cell phones – something that’s obvious to all of us. But did you know they rank cell phones as more important than a morning [...]
News Archives
The CEO can increase productivity through improved meetings
Usually the Human Resources Department is charged with ensuring employee productivity. The CEO, however, is a prime mover behind culture change and is ultimately responsible for productivity. Culture is the key to executing a strategy [...]
Wasting money trying to reduce paper check usage?
Paper checks are expensive, time consuming and maybe even annoying, but still a popular form of payment that the best of marketing efforts have not been able to diminish. Statistics everywhere demonstrate the continued use [...]
Yes, and…
by: Anthony Demangone As managers, we're trained to look for trouble. Good execution demands it. "What could go wrong here?" Once you find the gopher holes, you fill them in and move on. A wonderful [...]
The 3 components critical to the credit union movement
by: Noel Sanger Are you an employee serving one of the 100 million members that belong to a credit union? Are you motivated, ready to speak up and have an open mind to learn? If [...]
Coaching boards to boost credit union value
Tips CEOs can use. by: Jeff Rendel You’ve read about activist boards in corporate America. These boards strive to do things they believe will raise the value of the corporation. They get deeply involved [...]
Consumer curiosity about EMV ramps up
by: Nicole Reyes U.S. consumers want EMV, and they want it soon. A recent MasterCard survey states 57 percent of Americans expect to receive an EMV card in the next six months. News of [...]
Savings gains start with scrutiny of spending
by: Amaia Kirtland If you want to boost savings, create a smart spending plan–and stick to it. It sounds easy, but, according to a recent survey by the National Foundation for Credit Counseling, Washington [...]
Clearing the air: remittance transfers
by: Coppelia Padgett Every year, consumers in the U.S. transfer billions of dollars out of the country through banks, credit unions, and other businesses in wire transfers or automated clearing house (ACH) transactions, and [...]
Uncommon customer experience
My mother used to say, “Experience is what you get when you don't get what you want.” The greatest of marketing masters will tell you they've earned their stripes by learning from their biggest mistakes. [...]
New rules for residential lending require careful compliance adherence
The last few years have seen lots of changes in the rules for residential lending. These changes are significant, and many financial institutions (FIs) are still trying to find the best way to uphold the [...]
Leagues make case for NCUA to reissue revised Risk Based Capital rule
The following letter was submitted to NCUA this week from the Massachusetts, New Hampshire, Rhode Island Credit Union Leagues: September 8, 2014 I am writing on behalf of the Massachusetts, New Hampshire and Rhode Island [...]
ATM scam counts on victims willing to share PIN
by. Nicole Reyes A growing ATM scam has turned into a multimillion-dollar problem for U.S. financial institutions. Called “card cracking,” the scam began in Chicago and has now spread to other cities across the [...]
The secret sauce of marketing success from IHOP
by. Bo McDonald With the recent bad news coming from many fast-casual chains such as Red Lobster, how does IHOP and Applebee’s manage to buck the downward trend of so many restaurants? Chalk it [...]
5 cloud security tips you’re not thinking about
by. Kevin Hout In light of recent news that a hacker was able to access the personal information of many celebrities – from Jennifer Lawrence to Kate Upton – through their Apple iCloud accounts, the question of [...]