Leader = problem solver
by: Dan Berger Our roles as leaders often require us to solve problems and issues that arise at our organizations. Problems can be minor – such as depletion of the office coffee supply (well, here that [...]
News Archives
Putting big data to work for your credit union
by: Brandon Bogler Financial institutions (FIs) that properly leverage Big Data analytics can benefit in a range of ways. Analytics fuel the insights that are increasingly becoming essential to creating the deep relationships consumers have [...]
Cracking the Credit Union Millennial Conundrum with On Your Way’s Jared Cahill
by: Mike Lawson Credit union members are getting up there in years. The average age of today's member is 47, and that needle has not moved in a very long time -- except inching upward. [...]
Handle electronic repo man with care
by: Henry Meier Let me start this morning’s blog by announcing that I am dedicating it to Derek Jeter and formally throwing my weight behind his beatification at the earliest possible opportunity. However, let [...]
Better business strategy: low cost or low cost deposits?
by: Jeff Marsico Here is a question that dogs us: Should we follow a strategy that drives top quartile performance in operating expenses or cost of deposits? If your answer is “yes”, your execution better [...]
FinCEN to raise regulatory bar on due diligence
Coming compliance change would add new heft to “know your customer” rules for business, organizational accounts. by: Marc Rapport Thinking about 2015 yet? It’ll be here soon, along with new mortgage regs from the [...]
Are you really listening?
My late mother had a favorite saying – “Take the cotton out of your ears and put it in your mouth.” In other words, “shut up and listen!” I’m sure that we’ve all found [...]
Communicate the credit union difference to consumers
During the recent ACUMA annual conference, I listened to numerous conversations about successful mortgage lending in credit unions. In fact, conference topics include ARMs, underwriting, the CFPB and other regulators, secondary markets, the outlook on [...]
Identifying loan portfolio risks before they show up on delinquency reports
It can be seductive for a loan officer, a loan manager, or even a CEO to think that once a loan has been approved and funded the work is done. Simply set up a payment [...]
Responsive website pros and pitfalls
Craft yours to display well on any device. By Diane Knudson What devices do members use to view your website? laptops tablets smartphone all of the above The answer to the question probably depends on [...]
Talking in Memphis
by: Anthony Demangone It is a bit before six a.m. in Memphis, Tennessee. I'm here in this beautiful city to do some strategic planning for a NAFCU member. I'm trying to simplify my message. [...]
Q&A: charged up over mobile security
by: Samantha Paxson Is this a good time to talk mobile security? After an eventful couple of weeks in the world of mobile payments, we caught up with Dr. Vaduvur Bharghavan, CEO of OnDot Systems, [...]
Millennials banking differently thanks to smartphones
The Millennial generation does everything with a snapshot – from clicking a picture for mobile or online purchases to doing their everyday banking. Financial institutions are responding by leveraging mobile camera functionality to simplify account opening, [...]
5 ways Walmart will impact your credit union
In July of 2005, Walmart filed an application to open an Industrial Loan Bank in Utah. The Utah bank regulator was flooded with 3,500 comment letters describing Walmart’s application as a sign of [...]
10 things marketers should say more often
Marketers are wordy people. After all, that’s why we’re in marketing. There are many times marketers say too much. Yet all too often, marketers don’t say enough. But quantity is not the [...]