In a recent article the author decried the expense incurred by credit unions in maintaining high touch service cultures. I read the article with great interest. Differentiation based on superior service versus banks costs credit [...]
A poor response to a Facebook complaint may cause more reputation harm than the complaint itself. Use these 3 elements to help shape your response, maintain integrity, and leave a great impression online while moving [...]
by: Brian Day Digital payments could help billions of unbanked people achieve financial inclusion. Specifically, World Bank reports mobile money and electronic transfers could bring financial services to more than 2 billion marginalized people worldwide. [...]
by: Mark Komnik Conducting a Business Impact Analysis (BIA) is the first step in building your Business Continuity Program. The BIA report describes potential risks and the projected financial impact to the credit union when [...]
by: Jason Vitug I recently read a post by fellow community blogger, Bryan Clagett, asking the question, “What does financial education really mean?” I thought it would be an opportune follow-up to address the very [...]
by: Kristen Hicks For everyone who thought reaching into a wallet to get a credit card out was just too much work, a growing number of services have become available to make buying things even [...]
When it comes to annual events such as board planning or employee meetings, credit unions have one shot to get it right. by: Rebecca Wessler When it comes to annual events such as board planning [...]
by: James Robert Lay You have a choice to make on Black Friday. Sleep in and eat leftover turkey. Or hit the malls early and wait in line. If you are planning to grow your [...]
Ask These Eight Questions When Evaluating Member Discount Platforms Loyalty programs for credit unions and their members have been around for decades. In recent years, instant cash-back discount programs have gained in popularity over traditional [...]
This month marks the end of my thirteenth year with credit unions, and the end of my first year as a CEO. I have been deeply blessed to build a career in an industry that [...]
As credit unions struggle to keep up with the regulations that continue to pour out of federal agencies, there appears to be additional support developing to help them. The corporate crisis of 2008-2009 has been [...]
So, What is it? What does this all mean? by: Brian Abner Our journey through the Future of Banking covered a lot of ground and if you want to re-read it in-part or whole, it’[...]
by: Dan Berger While there may be no such thing as a “perfect team,” it is something all CEOs and leaders strive to achieve in the workplace. Getting a team of people from different backgrounds, [...]
by: Robin Remines Data Vaulting (or sometimes known as remote backup service (RBS) is the process of sending data off-site, where it can be protected from hardware failures, theft, and other threats. Many credit unions [...]
by: Austin Wentzlaff In my most recent blog post, “A Lesson from Amazon & Uber: How to Transform Data into Your Most Valuable Asset”, I discuss the ways in which data is changing how we [...]
