Electronic words
by: Anthony Demangone Yesterday, a colleague and I were discussing just how dangerous emails are. We've all received an email that took the wind out of our sails. A poorly crafted email can be a [...]
News Archives
Inspirational leadership, one step at a time
by: Noel Sanger The Royals are in the 2014 World Series after 29 years! This is an amzing feat for any team let alone a team that plays small ball. Small ball you ask? Small [...]
EMV reflections after International CU Day
The time for a chip card game plan is now. by: Michelle Thornton Last Thursday–International Credit Union Day 2014–offered an opportunity to reflect on the growth of the credit union movement globally. One [...]
National Save for Retirement Week kick off!
by: Amaia Kirtland The eight annual National Save for Retirement Week (NS4RW), started on Sunday, October 19th and runs through Saturday, October 25th, provides a great opportunity to reflect on your personal retirement goals and [...]
E-SIGN may be back in style, but these 3 common mistakes aren’t
by: Shelbey Like any trend, it sometimes seems like the focus on certain regulations comes and goes. In a world that increasingly relies on electronic devices, the Electronic Signatures in Global and National Commerce Act ([...]
5 reasons to use credit union service organizations
by: Austin Wentzlaff “[CUSOs] provide a means to an end – allowing credit unions the capability to fulfill the financial needs of their members in a cost effective environment through efficient delivery channels. Plus, they attract [...]
The regulatory challenges credit unions face with insurance tracking programs
Lenders undertake risk when providing their borrowers with a secured loan, and it’s their responsibility to see that their interest remains secure by maintaining a procedure that tracks the insurance on the property securing [...]
Hire a professional!
14 key ideas that you can follow to help alleviate the dreaded bottleneck in your organization. I just recently finished my two-week bathroom tile remodel project I started over the 4th of July and as [...]
The wows and woes of cross-training
by: Debbie Varney Businesses use the athletic term “cross-training” as it relates to training employees to do more than one specialized job within the company. Many financial institutions incorporate cross-training into their risk management programs. [...]
Hate rejection? Here are 5 strategies to overcome being told “no”
by: Dee Dee Meter When you offer products and services, one of the biggest obstacles you're faced with—often on a daily basis—is addressing objections. Hearing 'no' is a typical part of the job. [...]
Part one: Three brands suffering from identity crises
by: Mark Arnold Today we begin a three-part series (posting Monday, Wednesday and Friday) looking at brands suffering from identity crises and what credit unions can learn from these situations. The first stop is JCPenney. [...]
Get secure, or else
It was the best of times. It was the worst of times. Gather ‘round, for we are going to share a story about online security. How many passwords do you have? If you’re like [...]
Chip and PIN: The next big compliance deadline?
by: Henry Meier When a President has to react to a serious problem but doesn’t know what more he can do to solve it, he appoints a “Czar” as in a “Drug Czar” or “[...]
4 ways to personalize online videos for credit unions
by: James Robert Lay A key to telling digital stories that sell is to make the story as personal as possible. The personalization of stories is what taps into the right side of a consumer's [...]
Change management for challenger brands: Two do’s and a big don’t for managing change
We’ve seen it before, and we’ll see it again: companies—and, sometimes, entire industries—left in the dust because they failed to keep up with the pace of change. It’s not hard [...]