by: Brian Day The relationship between financial institutions (FIs) and consumers is constantly in flux. As more interactions occur online, on mobile devices and in real-time, smart FIs see the potential of these tools to [...]
Always a highlight of the year is our chat with with CCUL President/CEO Diana Dykstra -- and this year's discussion was no different. Probably one of the happiest people I know, Diana provided us [...]
by: Henry Meier The CFPB continued its incredibly frenzied pace yesterday. In the same day, it proposed federal regulations on prepaid cards and fined Franklin Loan Corporartion, a California-based mortgage banker for illegally compensating its [...]
The other day the Wall Street Journal published an interesting article entitled “The Steep Cost of Not Refinancing.” There’s lots of memberlicious nuggets here to take away. The entire article can be found here. [...]
The IRS is changing its position on the one-per-12-month IRA rollover rule starting in 2015—further limiting the number of rollovers an individual may make—and creating a potential tax trap for the unwary that [...]
As I’ve moved into the new role as Branch Manager with Servus Credit Union, one of the best pieces of advice I received was from my new District Manager. “You are the CEO of [...]
2015 budgets and plans are being formed as we speak. So as my gift to you, here are five things to think about including into your credit union’s digital plans for next year. Music [...]
If you believe innovation and staying ahead are expensive, try and calculate the cost of your organization falling behind. by: Robert L. Dawson It was November 13th, 1950. The cover of Time Magazine featured the [...]
by: Matthew Pompa "Shoot. Edit. Repeat." This is a mantra that aspiring filmmakers use as inspiration to reach their dreams, and it's put into practice most often by YouTuber Ryan Connolly of Film Riot. Although [...]
And fewer WOMBATs. by: Mary Arnold According to Michael Bungay Stanier, there are three kinds of work: bad, good and great. Needless to say, we should try to minimize bad work because it is unproductive, [...]
by: Henry Meier Hurricane Sandy slammed into New York’s coastline on October 29, 2012 and despite the billions of dollars being spent on reconstruction there are still homeowners, some of whom undoubtedly have credit [...]
Here's an 8-step process to develop a successful incentive program — one that improves productivity, increases employee retention and boosts your overall sales culture. by: Jeff Eells and Sean Payant 1. Begin With the End in [...]
by: Bill Prichard On October 16, Bethpage Federal Credit Union in Bethpage, N.Y., became the first credit union to launch CardNav by CO-OP – a brand new app that enables members to control their credit [...]
Document imaging systems are meant to be tools for improving credit union operations and empowering employees to provide better service to members. However, a survey conducted last year showed that 75% of the credit unions [...]
Doubling your event attendance in a year is a difficult feat… unless you’re Filene and the event is Big. Bright. Minds. They made filling this conference room with top-notch talent look like a piece [...]
