3 credit unions trends on big data
by: Paul Ablack On October 16, 2014 I attended an afternoon of presentations and discussions on Big Data with a focus on information and insights for capital markets professionals. The event was a joint live [...]
News Archives
Mobile bankers equal happy customers
by: Brian Day A new study shows those who use mobile banking are among the most loyal and happy financial institution (FI) customers/members. As consumers become increasingly comfortable with and accustomed to mobile banking, [...]
Respect and engagement
by: Anthony Demangone Think back to when you were truly engaged on a project. Time flies. Creativity flows. Your engagement likely drove wonderful results. Here's a problem, though: Only 13 percent of employees are engaged [...]
CFPB issues proposed prepaid rule
by: Brian Godwin On the 13th of November the CFPB issued the prepaid account proposal that we had been expecting for a quite a while. I thought it might be helpful to provide a very [...]
Living an “active digital lifestyle”
Why credit unions should transform their digital presence by: Evok Technology is transforming the way we live. It is changing the way people communicate, connect and discover. It’s turning the average consumer into an [...]
When small credit unions take on big BSA responsibilities
by: Henry Meier If you were sitting around the Thanksgiving table struggling to come up with things to be thankful for, then here’s one for you, after the fact: be thankful you are not [...]
3 areas where workflow improves your lending process
Chances are, your credit union has been using document imagining for years. But has it taken the next step by using workflow? If not, here are three instances where workflow can increase the efficiency of [...]
Region of boom: Heritage Grove’s unique, homegrown, reloadable debit card aims to attract area millennials
By listening to its younger members, Heritage Grove FCU created an in-house, reloadable debit card product free of fees and paper that sets the stage for its future. With Apple Pay seemingly making headlines every [...]
Apple Pay and tech trends: 5 questions we forgot to ask
As usual, Apple was at the forefront of people’s conversations last month when it rolled out Apple Pay. This new payment technology allows consumers to make in-store purchases with a single touch of their [...]
Spending psychology, big data style
by: Brian Bogler There’s no doubt Big Data plays a key role in any financial institution’s (FI’s) ongoing battle to attract and keep customers. Understanding why individuals make the purchase decisions they [...]
60 days to a streamlined collections process
by: Cyndy Stewart The process for collecting past-due loan accounts is extremely challenging for many financial institutions. It can be tedious because most institutions use a manual rather than an automated process, leading to low [...]
Credit unions and small business: their underdog story
by: Austin Rigby Near the steps of the Philadelphia Museum of Art stands an iconic symbol, a statue, for Americans. This statue represents a man who would get hit over and over; sometimes he would [...]
‘The Future of Credit Unions’ with Aite Group’s Ron Shevlin from the 2014 CU Water Cooler Symposium
We have a real Thanksgiving treat for you this holiday week -- a guest post from Aite Group's Ron Shevlin (via our friends at CU Water Water Cooler) on "The Future of Credit Unions." This [...]
The kids are alright
Millennials are not saving, but holiday spending is up. by: Marc Rapport The holidays are here. It’s a cheery time, full of family and friends … and the gnashing of teeth about the spending and [...]
Reaching consumers through psychographics
by: Mark Arnold Age. Income. Generation. Gender. Geographic location. You name it and marketers can segment it with many demographic tools. The reality is that all demographic and research tools are not created equally. While [...]