The secret to their success
by: Anthony Demangone Bill Gates and Warren Buffet were eating together at a group dinner. Someone asked everyone around the table to list the single most important factor that led to their success. Gates and [...]
News Archives
Now you’re speaking my language
by: Chasity Monk When coaching our financial institution clients on how to sell SWBC’s products (like GAP, MMP, credit life insurance, etc.), our training team encourages participants to provide ongoing feedback. We want to [...]
Predictive analytics empowers credit unions to “think globally, act locally”
In order to continue thriving, the credit union industry must launch predictive analytics solutions to impact local initiatives by: Nate Wentzlaff In his 2007 book, Competing on Analytics, Thomas Davenport explains how analytics solutions have [...]
What you may not know about the NCUA budget
Starting in May of each year, NCUA begins the rigorous process of developing the following year’s budget using a zero-based process. Some people have asked me what zero-based budgeting means: It means every position [...]
Wake the sleeping giant: Your unengaged members
If your credit union or bank is like many DIgitalMailer clients, the number of unengaged – and unprofitable – customers is staggering: between 20 percent and 30 percent. For an institution that serves 50,000 consumers, that’[...]
3 reasons why your credit union website’s scrolling homepage banners are an awful waste of space
It happened again. It happens almost every time when we develop websites for banks and credit unions. Maybe you can relate. A financial institution we are currently working with to develop their website requested a [...]
Webinar to explore real & predicted impact of data breaches
by: Nicole Reyes Experts are expecting another busy holiday season for retail data breaches and financial sector cybersecurity incidents. When asked if he expects another major retailer breach in the next few weeks, cybersecurity investigative [...]
When building a sandcastle, you can’t beat the ocean
Make sure you’re doing enough great work. by: Michael Hudson, Ph.D. During his keynote presentation at CEO/Executive Team Network last month, Michael Bungay Stanier shared some very important and valuable ideas about [...]
5 things every credit union board wants for their 2015 budget
by: Kirk Drake In my experience there are three things that every board wants. Less Risk, More Profits, and More Predictability. The good news is that as financial institutions you are pretty good at all [...]
How CUs can succeed in 2015 through technology and design with Filene’s Ben Rogers
In this episode we visit with one our fan-favorite, recurring guests Filene's Research Director Ben Rogers. Ben is always ready with well-researched and practical information to benefit the industry. And in part 1 of 2, [...]
Simplify your strategic plan
In preparing for a recent strategic planning session I was conducing for a new client I had the opportunity to review their prior plans. They actually had two—one strategic and one operational. Each was [...]
2014 time capsule: integration
by: Samantha Paxson When we think back on 2014, what pivotal moments will we recall? As we’ve said many times, this year has been extraordinary for innovation, inspiration and change. Ideas that have been [...]
3 service delivery strategies for 2015
One of my favorite customer service quotes comes from the automotive industry: “If we aren’t customer driven, then our cars and trucks won’t be, either.” In the same vein, whether members will still [...]
Executive benefits and the assumption of risk
Did you know… You may be taking large risks with your supplemental executive benefit plan. Are you aware of all the risk you may be taking? As an executive covered under a supplemental benefit plan, [...]
Onboarding members will put you in the drivers’ seat for 2015
With every new member comes an opportunity to capture not just new loans, but also their commitment to you as their financial institution. Realistically, these days that means about 10 seconds. Multiple channels can mean [...]