Despite the fact that credit unions have talked about the importance of cross-selling for decades, few institutions have a disciplined process to take advantage of cross-selling opportunities that can grow operating revenue from existing members. [...]
This is the time of year when everyone is scurrying around to get geared up for 2015. There are projects to be completed, integrated, implemented, and managed; budgets to be established (or cut depending on [...]
CEOs and CFOs are shifting focus from credit risk to interest rate risk – with good reason. Though viewpoints differ as to when this period of historically low rates will end, its inevitable end will put [...]
I’ve played a lot of great flight simulator games, sometimes managing to avoid crashing on takeoff. That doesn’t make me a pilot. I’ve also seen more episodes of “Cops” than I care [...]
Checking without overdraft fees, card security and access to liquidity. by: Bob Giltner Credit unions take great pride in their service to members, so it may be surprising to hear that many CUs are, unintentionally, [...]
by: Shazia Manus In an article I recently wrote for Credit Union Business, I examined the challenges and changes occurring in the realm of strategic planning. As today’s financial institution (FI) leaders adapt to [...]
by: Dan Berger I hope you enjoyed the season’s holidays! One of the most beloved classic readings from this time of year is Charles Dickens’ “A Christmas Carol.” Most know the story well, but [...]
The Apple launch and — some say — subsequent holiday fizzle helps make mobile a dominating subject in payments talk this year. by: Marc Rapport Mobile’s surge into payments drew lots of attention in 2014, headlined [...]
Enterprise mobility, Bring Your Own Device (BYOD), and big-data have become today's three amigos of technology. They support each other. They get in each other in trouble. And when they're together, they have a stake [...]
I’ve encountered several articles recently which espouse the notion that brand and culture are connected. Some connect the two loosely, while others, like this one from Zappo’s CEO Tony Hsieh, go as far [...]
Don’t forget your members when choosing where to invest your budget dollars As 2014 comes to a close and technology budgets are finalized for the coming year, many credit unions are considering key technology [...]
I sat down with a financial institution last week who was ready to throw in the towel when it comes to marketing themselves on Facebook. She was putting in some time, they weren’t receiving [...]
This week I happened to be talking to the CEO of a $3 billion dollar credit union (who will remain nameless) about speaking to their board regarding innovation and technology horizons. During the course of [...]
It is hard to believe that another year is coming to an end. It seems like only yesterday it was summer and last week the Seahawks were winning the Super Bowl (sorry…I couldn’t [...]
by Erin El Issa Although banks and credit unions are more likely to look into your banking history to determine your financial trustworthiness, some may also run a credit check on you. If you don’[...]
