Why are you paying incentives?
In recent years, many credit unions have implemented incentive programs as a way to motivate their employees to sell more products and services to members. I would wager my son’s college savings account that [...]
News Archives
How can I tell if my staff is keeping their business continuity plan up-to-date?
If you’re like most credit unions, you’ve worked hard to get your Disaster Recovery and Business Continuity Plan into shape this past year. If you are an Ongoing Operations client, you’ve also [...]
2014 holiday card spending skyrockets
The Members Group (TMG) and its strategic partner CO-OP Financial Services, in conjunction with Saylent, found credit spending increased nearly 13 percent and debit spending increased nearly 7 percent year over year during this year’[...]
The 3 best investments you can make in 2015
by: Scott Plesha First and foremost: Happy New Year! It’s officially 2015, and that is a beautiful thing—because the new year brings the promise of a clean slate, rife with new opportunities and [...]
Are you marketing or spending?
by: Joe Swatek The Super Bowl is coming up and soon the pre-game hype will start over this year’s crop of commercials. One of the favorite all-time Super Bowl commercials showed a young boy [...]
Top 10 posts of 2014
by: Bill Prichard It was an amazing year. Insight Vault began the year with the intention of covering news, trends, products, opinions and industry sentiments – a tall order. But no one anticipated the whirlwind that [...]
The top 20 most helpful digital marketing resources for credit unions in 2014
by: Jonathan Lay In preparing to kick off 2015, we took time to reflect on 2014. Last year, the CU Grow team wrote over 100 articles, produced over 20 online videos and webinars, spoke at [...]
When you don’t want what’s in your inbox anymore
On recent road trip, I discovered something interesting about how we use our mobile devices when it comes to communicating and processing information. And how it affects traditional communication channels like direct mail. We were [...]
Dignified, personalized debt recovery process makes for happier members
Keeping credit card rates and fees low is a priority for most card-issuing credit unions. To do this, however, card teams have to have a rock-solid and highly effective collections and recovery process. While it’[...]
Be more engaging in meetings
Every day we have a choice of being boring or engaging. We attend meetings, create presentations and host conversations. Today make a choice to be AH-Mazing. Let’s all choose to be more engaging in [...]
The Credit Unions Same Old Lang Syne
by: Bo McDonald The Dan Fogelberg song “Same Old Auld Syne” seems to be a pretty accurate description of the relationship between credit unions and their members today. If you’re not familiar, here’s [...]
Keeping your crisis communication plan updated
For the majority of my work life, if business were disrupted for some reason and employee’s were to stay at home, I either a) received a call from a fellow worker or b) was [...]
Six ways baby boomers can improve their retirement
by: David Dorion The working world is changing. And as a Baby Boomer who plans to work past 65, you need to change along with it. Baby Boomers who are working beyond retirement may find [...]
Effective strategic planning keeps key players in the loop
by: Shazia Manus In an article I recently wrote for Credit Union Business, I examined the challenges and changes occurring in the realm of strategic planning. In the article, I highlight the characteristics I believe [...]
Time to set your leadership goals
by: Dan Berger A new year is the time for setting new resolutions. While, personally, I don’t make resolutions, I do set new goals each year for myself. And, like most, some of these [...]