by: Peter Keers In the quest to improve operational performance, credit unions are looking for ways to take advantage of Big Data and Analytics. One area of interest is dashboards. Dashboards are generally defined as [...]
We all have our favorite states. It might be your native state, a destination state or an adopted home state. If you are like me and are a native Texan your favorite state may also [...]
Consumers and businesses turn to search engines when researching new financial products such as auto loans, mortgages and small business loans. Competition for placement on search results pages is very high, but there are untapped [...]
by: Ashley Binder The world is increasingly digital. Favorite songs, memorable moments and solitaire are all housed on a small, thin rectangle likely tucked away in a pocket. The techies and bankers alike knew that [...]
by: Samantha Paxson Let’s just say it: Faster is better. And better still, 2015 may be the year for real-time payments. According to The Fed, 69 percent of consumers and 75 percent of business [...]
As we approach the first EMV-related liability shifts later this year, it’s clear the U.S. payments ecosystem is deeply entrenched in the unavoidable “zone of doubt and blame” right now regarding EMV. Since [...]
Introduced in 2003, Net Promoter Score, or NPS, allows organizations, including credit unions, to more easily and effectively measure member loyalty and tie it to growth. CO-OP itself is clearly a “Promoter” of NPS (a [...]
Last month I talked about How I Met My Lender, where I suggested that advertising, a true online, interactive application and web portal, and regular follow-up are essential lures for the millennial market. My credit [...]
It's a moment most credit union leaders aspire to. The moment of standing on stage and having your hardest work acknowledged, praised, celebrated – and awarded. Making it to this point means you thought big, put [...]
I think we’d all agree that email is a vital tool for all areas of credit union operations. We’d probably also agree that it is not uncommon for work (or the need to [...]
by: Anthony Demangone I was sure he was going to like it. Whenever I go on a business trip, I try to bring Kate and Briggs back a gift that ties into the area. For [...]
Does your experience match this? by: Mary Auestad Arnold Brian Dolan predicts that in many areas of the U.S. the number of foreclosures during the first six months of 2015 will exceed the number [...]
by: Shelbey Neil We’ve all heard the high-profile names of retailers and financial institutions that were the victims of a data breach in the past year (looking at you, Target, Home Depot, eBay, Michaels, [...]
by: Joseph Winn If your credit union has a record year of awesomeness, do you reap any benefits? Do the CEO and board offer you a raise? Maybe first choice in the holiday kickball game? [...]
You may have seen the recent news from NCUA's Vice Chairman Rick Metsger about his proposed changes to today's Field of Membership (FOM) requirements. To get his thoughts behind each of his five changes, we [...]
