by: Dan Berger Last week, I discussed key traits of a great leader. Another key trait of any great leader is tolerance. Stated another way: exhibiting patience or giving something or someone a second chance. [...]
As a long-standing resource for credit union planning session facilitation, we are often asked our advice on improving meeting facilitation. While facilitation is often more art than science, there are considerations that help lead to [...]
by: Henry Meier Yesterday brought us another example of the CFPB at its best. It proposed several amendments to its mortgage rules that will make it easier for institutions to quality as small creditors for [...]
The millennial generation (77 million strong and growing) is significantly different from their predecessors, the Baby Boomers (ages 51-64) and Generation X (ages 39-50) in terms of what they look for when choosing a company [...]
About 500 years ago, early explorers first came across the dodo bird on the island of Mauritius. Due to a variety of factors (not the least of which is that dodos were apparently slow and [...]
Quality service is synonymous with success. If your organization has a remotely decent product offering and can back it up with superior service, prepare for success. Not only can you advertise this unbeatable duo, customer [...]
After several years of intently watching the Fed for clues as to the economy, the markets and interest rates, 2015 will be the year that we can finally take our eyes off the Fed, and [...]
Credit unions can win over banks in this area. by: Nicole Hamilton Credit unions have a unique opportunity to capture new members and market share around home ownership, and a distinct competitive advantage over other [...]
by: Jeff Falk Retailers enjoyed a slight increase in sales at the start of the 2014 holiday shopping season. A recent report looked at spending data from Black Friday through Cyber Monday, and found a [...]
by: Bill Prichard Children’s Miracle Network Hospitals is saying thank you to Credit Unions for Kids and CO-OP Financial Services in a New York-sized way by running an ad on an enormous electronic billboard [...]
On the Mark Strategy's renowned credit union marketing expert Mark Arnold, who churns out more top-quality content than anybody I know, joins us in the virtual CUbroadcast studio to discuss one of his latest blog [...]
by: Ron Shevlin In researching an upcoming report on marketing analytics, two conversations with fintech vendors stand out for reasons that have nothing to do with the report itself. In the first discussion, I asked [...]
Twenty years ago the marketing function wasn’t just getting off the ground for credit unions, but also for the financial services industry as a whole. Working for a $1 Billion thrift back then, I [...]
I think best practices are often useless. I think benchmarking is really stupid. Actually, I think they’re both really stupid and useless … if they are done improperly. Many companies examine alleged best practices in [...]
NCUA recently unveiled it revised risk-based capital proposal (RBC2). While I’m pleased that NCUA included most of the substantial changes CUNA advocated for, we still believe that this proposal is a solution in search [...]
