Creating your museum
Congratulations! You’ve started 2015 with a bang and are most likely already executing your strategic plan to reach the goals set forth this year. Many credit union executives are in “full speed ahead” mode [...]
News Archives
Use this 3-minute debriefing process to improve team performance
“Study the past, if you would divine the future.” - Confucius If you’ve been in a leadership position for any length of time, chances are this scenario will feel familiar. You’re in a [...]
Onsite: CUES Symposium 2015
I live in a world that is constantly forcing new technology on me from every direction, and 95% of the time I love it. So imagine my surprise to walk into the conference room for [...]
Double jeopardy: Security not immune
by: Paul McCormack U.S. criminal law prohibits trying a defendant on the same or similar charges to which they were previous acquitted or convicted. In a way, the same concept used to apply in [...]
The 5 mistakes credit unions make in measuring & managing member service
by: Denise Wymore I was speaking to a group of marketers a few years back about member service as a differentiator, and how to choreograph wow experiences. It was after lunch and my next set [...]
“Must have” technology strategies for your credit union disaster recovery plan
When you see as many disaster recoveries (live and test) as Ongoing Operations does – it is hard not to notice trends in what “works” and what “doesn’t work”. Our review of the most successful [...]
Financial marketers: 15 digital strategies for 2015
The major digital themes dominating the banking industry will include integrated marketing, quality content and multichannel distribution. Are you ready? by: Christopher Rinaldi, Digital Strategist at ZAG Interactive The new year means new opportunities for [...]
5 things we learned from CUSP 3Q 2014
What are the most important lessons the Callahan staff learned while producing the third quarter issue of Credit Union Strategy & Performance? Read on to find out. by: Aaron Pugh What are you hoping to [...]
Credit unions must provide technology solutions members expect
The number of internet-connected devices in the average person's life has skyrocketed over the last several years as smartphones and tablets joined personal computers in most American homes. The proliferation of connected items presents a [...]
Accelerate project team performance through effective communication
As my colleague Jim Haack noted in last month’s article, 5 Insights from 10 Years of Project Team Alignment Meetings, the most consistent predictor of project team success is effective team communication. In fact, [...]
2020 Learning: Wherever, whenever and on the device you prefer
Have you seen the YouTube video of the baby using its pudgy little fingers to try to expand the pages of a magazine, as if it were an iPad? (If not, watch it here.) This [...]
Key strategies for relentless growth, Part 2: Credit union best practices
Last month we provided you with 10 tips to help ensure your credit union experiences dramatic growth in 2015. Now we realize that 2014 was a pretty good year for many credit unions, but this [...]
Who is your chief perfectionist?
by: Anthony Demangone The New York Times had a wonderful Q and A recently with Mitch Rothschild, CEO of Vitals. I encourage you to read it. There was one answer he gave that struck me. [...]
Big data/analytics: The curse of the black box
by: Peter Keers Credit unions seeking to improve their Big Data/Analytics capabilities face a classic choice: build (DIY) or buy? The “buy” option is often perceived as the more expensive option. Many credit unions [...]
The history of big data in banking
by: Brandon Bogler In today’s competitive world, the old ways of segmenting consumers along broad socio-demographic and class-based lines have ceased to aptly describe the modern consumer. Underscoring this is the influence of life [...]