The mobile pool – Have you taken the plunge?
You’ve probably heard the message a lot lately. Many experts believe offering a true Mobile App is a sink or swim proposition; a must-have if credit unions are to stay afloat in the next [...]
News Archives
The truth about social media management
Social media is a powerful driving engine for commerce. The argument could be made that no other channel has the potential to influence as many purchases as social. But social media doesn’t get the [...]
Credit union average Net Promoter Score holding steady, while big banks show improvement
If you are like most credit unions, your service experience is a key reason why members do business with you instead of their local bank. Credit unions, based on the industry average, are well ahead [...]
Onsite: Day two of the Deluxe Exchange Conference 2015
John Filby kicked off the second day of the conference with the opening session. Like yesterday, he outlined the day’s sessions. Today was a little different. There were several speed briefings, which provided Deluxe [...]
NFC usage gaining traction
by: Brian Day The number of contactless near field communication (NFC) payment users is projected to total 516 million by 2019, up from 101 million in 2014. According to Juniper Research’s “NFC Mobile Payments: [...]
Shameless plug alert: Helping our volunteers
by: Anthony Demangone I hope over the past few years you have enjoyed these musings. I hope to write them for quite a few more! Today, I want to share with you a little project [...]
What’s the problem?
Have you ever been asked that question? More importantly (at least for this post) have you ever had to ask that question of colleagues or direct reports? If you’ve been in a leadership or [...]
More checking customers demanding mobile banking apps
by: Rob Rubin More than half of consumers shopping for new checking accounts indicate that they want their new bank or credit union to provide mobile banking. Nearly half now want mobile check deposit. Millennials [...]
Good news, you’re small!
by: Henry Meier In Congressional testimony yesterday, NCUA’s Larry Fazio announced that the agency would propose regulations providing regulatory relief to credit unions with less than $100 million in assets. Specifically, NCUA will be [...]
Is your credit union addicted to vanity metrics?
by: Jonathan Lay Sometimes we find that credit union marketers get obsessed about measuring a certain type of metric. We call them vanity metrics. Likes. Video views. Clicks. Impressions. Page views. Followers. Now a few [...]
Strategic growth considerations for mid-sized credit unions
Even during the best of economic times, mid-sized credit unions struggle to expand. For such credit unions, spurts of high growth occur rarely and unpredictably, and they are difficult to sustain. During the worst of [...]
Do you want to avoid the fate of the Target CIO?
Let’s face it – the job of the CIO isn’t getting any easier and to add more pressure onto the plate we are seeing more and more “voluntary resignations” in the aftermath of security [...]
Tax reform: It’s everything or it’s nothing
In a January 12 letter to Congressional leaders the American Bankers association continued their push for credit union taxation and to limit credit unions to serving only members of modest means. Below is an excerpt [...]
Onsite: Day one at the 2015 Deluxe Exchange Conference
The Deluxe Exchange Conference (#DX15) opened today with President, Financial Services John Filby giving the opening presentation. John offered a glimpse of what some of the presenters would be talking about during their sessions. He [...]
Communication in an age of excess
by: Anthony Demangone We live in a wonderful age of information. You want it? You can get it. Often for free. But... There's always a but, isn't there? The information out there often doesn't hit [...]