“People are very open-minded about new things—as long as they’re exactly like the old ones.” -Charles Kettering One of my favorite books is Change is Good…You Go First by Mac Anderson and [...]
Loyalty is a very critical metric that credit unions can use to measure performance. Simply stated, loyal members stay while indifferent members leave. Keeping existing members is easier than finding new ones. Loyal members spread [...]
by: Austin Wentzlaff Analytics is top-of-mind for many credit union executives. Yet, as with all new technologies, there is a concern that it won’t work. The concern is well justified. There are many technologies [...]
by: Anthony Demangone Working with people is very difficult. I don't have to tell you that. I think what makes it difficult is that as a leader or manager, you need to believe in people. [...]
by: Bo McDonald In the recent “Steve Jobs on Credit Unions Part II, Why Do Crappy Credit Unions Exist?” I focused what makes credit unions less than stellar. To put it simply, mediocre credit unions [...]
A fascinating discussion on the effects the gold standard, historical wars, economic development, and other events have had upon modern transaction limitations. by: Shelbey Neil “My financial institution stopped paying interest on my money market [...]
by: Miriam De Dios In all the years I’ve been blessed to be a part of the credit union industry, I have never seen the level of interest in serving immigrant and underserved communities [...]
In a recent CU Times article, it was reported that 31 credit unions topped the $1 billion mark in Q3 2014 mortgage lending efforts. A pleasant surprise to many -- perhaps not these 31 CUs, [...]
with: Peter Keers, PMP and Engagement Manager at OnApproach The credit union industry is on the cusp of significant challenges with the potential to disrupt the financial services landscape as we know it. Big Data [...]
with Holli Targan The world is changing with blinding speed. News media have sensationalized everything from Ebola to data breaches and yes, even EMV. There is always a fear of the unknown, and EMV is [...]
If your credit union doesn't already take advantage of tax season to rev up auto loan promotions, now is a good time to start. According to the IRS, so far, the average tax refund is $[...]
by: Steve Gravenkemper Risk mitigation—it is the phrase which calls organizations to action. Increasingly, financial institutions are recognizing that facilitating seamless leadership transitions for key positions is a critical factor in sustaining the success [...]
by: CHRISTINA PONTISSO Today we celebrate President’s Day a holiday mostly associated with George Washington and Abraham Lincoln’s birthdays. A day in which most Americans take time to celebrate American history. Another thing [...]
by: Brandon Bogler Following the alarming number of data breaches over the past year and a half, cyber security remains top of mind for financial institutions (FIs). As a result, FIs are working to determine [...]
by: Dan Berger What if you looked at leadership as a personal quality and behavior rather than a role or title? That’s how Warren Bennis, author of “On Becoming a Leader,” describes leadership in [...]
