Do you believe in miracles?
February 22 marked the 35th anniversary of the famous “Miracle on Ice” ice hockey game between the U.S.A. and U.S.S.R. at the 1980 Winter Olympics, sparking a wide range of [...]
News Archives
Welcome aboard!
Tips for keeping new employees happy and productive after they’re In place Getting new employees in the door is just the initial step in maintaining a high-quality workforce. Once you have the right people [...]
3 powerful lessons credit unions can learn from the Powerball lottery
Powerball Fever gripped the country especially hard recently as would-be lottery winners in 47 U.S. states and territories pictured themselves winning over $565 million in the third-largest Powerball jackpot ever. From the shoulder-high snows [...]
Bringing life to new ideas through credit union partnerships
“Competition has been shown to be useful up to a certain point and no further, but cooperation, which is the thing we must strive for today, begins where competition leaves off.” -Franklin D. Roosevelt Competition [...]
Leadership and the next generation of CEOs
Collaboration and values-based credit unions are at stake. by: Henry Wirz I just returned from the Western States Summit Round Table, founded many years ago by Stan Hollen, Rudy Hanley, Ed Callahan and Gary Oakland. [...]
More transparency = more credit union accounts
by: Henry Meier By many measures these are both the best of times and worst of times for credit union membership. On the one hand credit union accounts exceeded the 100 million mark and there [...]
How a new brand transformed a retail branch look
Branding touches everything. Your people and your products. Your boardroom and your break room. Your mission and your marketing. And especially your branches. Inspire Federal Credit Union offers an excellent example of a credit union [...]
How Tom Glatt’s HealthScore System uncovers your credit union’s vital signs
Glatt Consulting's Tom Glatt literally has the pulse of the industry in his hands. Tom has created the Credit Union Industry HealthScore, which is a composite financial performance score reflecting the financial health of US-based [...]
Member loyalty is generally not a critical goal in credit unions
… and here is why your greatest strategy should be creating and retaining loyal members. Peter Drucker said, “Quality in a service or product is not what you put into it. It is what the client [...]
Up, up and away
Last week, my friends at Callahan & Associates conducted their quarterly Trendwatch webinar and data slides. Everything you want to know about Credit Union financial performance is available for your listening and viewing enjoyment. I [...]
Congress can stop Main Street financial institutions from disappearing
Credit union leaders will be in Washington, D.C. in just a few weeks to tell their story of the daunting challenges they face as more and more regulation makes it harder and harder to [...]
Emerging risks: The “Grexit”
Among the emerging risks that The Rochdale Group monitors are geopolitical threats. These include things like last year’s worries over Russia’s annexation of the Crimea and its forays into Ukraine; the potential threat [...]
Spot hidden trends and trouble spots in your data
by: Karen Bhalla Dashboard tools are critical to many organizations, especially community-based financial institutions. Credit unions and similar institutions are held accountable – not only by internal teams, but also by regulators – for monitoring a bevy [...]
EMV & NFC go hand in hand
by: Brandon Kuehl Moving toward increased usage of contactless and mobile payments is an important benefit of EMV chip card implementation. To that end, EMV and near field communication (NFC) can be viewed as complementary [...]
Cat and dog marketing: Don’t do it!
by: Bo McDonald Quick! Think fast—what is the first word that comes to mind when you see the following? Yes— Black— Hot— Salt— Cat— For 99.9% of you, your answers were No, White, [...]