News Archives

Are credit unions ready for the 21st Century?

Are credit unions ready for the 21st Century?

In the 21st century it’s imperative that financial institutions understand the nature of technology, branch formation and/or transformation, and service excellence. The problem is many institutions have been caught in the transition. For [...]

Mobile to account for half of online purchases by 2017

by: Brian Day Research and advisory firm Gartner recently issued a new report highlighting how the growing interest in mobile payments among U.S. consumers will impact online shopping over the next few years. Gartner [...]

The pursuit of happiness

The pursuit of happiness

by: Anthony Demangone Everyone wants a happy workforce. But achieving that goal is more difficult than it seems. A "hot off the press" study of workplace happiness by Kronos sheds light on what makes people [...]

How to be influential

How to be influential

by: Dan Berger Communications expert and author Stacey Hanke does presentations at various credit unions and trade associations nationwide. In fact, she has presented at NAFCU’s Management and Leadership Institute in the past. Much [...]

Why everyone should spend some time as a waiter

Why everyone should spend some time as a waiter

by: Sarah Stoner Everyone should be a waiter—or server—at some point in their life. This thought pops up quite often; like a few months ago in Gettysburg, when I was sitting in a [...]

Apple Pay is ‘U Pay’ when it comes to fraud

by: Henry Meier This morning’s top headline in the WSJ is sure to get some attention: It breathlessly announces that Apple Pay “Is beset by low-Tech Fraudsters” It goes onto report news that I [...]

Cornerstone Foundation tells CUs 3 keys to financial literacy

Cornerstone Foundation tells CUs 3 keys to financial literacy

Embracing financial education programs leads to many positive returns for credit unions because they're seen as do-gooders in the community. Financial education advocates, like Executive Director Courtney Moran of the Cornerstone Credit Union Foundation, says [...]

Getting ready for a credit union tabletop exercise

Getting ready for a credit union tabletop exercise

At Ongoing Operations, we facilitate hundreds of credit union tabletop exercises a year. It’s usually a fun day for the facilitator but because so few credit unions diligently set aside time for this critical [...]

The mobile front door to your credit union

The mobile front door to your credit union

Implementing on-the-go banking can serve your members–and your CU. by: Brooke Strohman Have you ever left home without your phone? The fact that it is normally in use makes that hard to do, but [...]