Understanding Gen Y
Gen Y consumers will earn 46% of the income in the United States by 2025, but they’re often misunderstood or ignored by banks and credit unions. And, if banks and credit unions want to [...]
News Archives
Becoming an effective listener
During NAFCU’s recent CEOs and Senior Executives Conference in Key West, Fla., keynote speaker and author David Horsager gave a presentation on how top leaders can gain faster results, build deeper relationships and achieve [...]
Best practices in payments
Takeaways from CUES School of Payments this week in Chicago. by: Lisa Hochgraf Yesterday in Chicago, Terence Roche summarized some key concepts discussed at the CUES School of Payments. Roche is principal of CUES Supplier [...]
Would you call yourself creative?
by: Justin Brady, Test of Time Design I hear the word “creativity” used so much, sometimes it makes me squint my eyes, fighting the gag reflex. That may sound harsh, but these days, the word [...]
Secrets to gathering great Business Impact Analysis (BIA) data for your credit union
We often times are asked, what’s the best way to gather Business Process data for ease of keeping the information current. Here are some simple steps to make the process easier for everyone involved. [...]
The right online mindset is key to membership growth
Credit Unions, at least in the eyes of the general public, are notorious for having outdated websites, inconsistent social media efforts and little to no mobile presence. While that’s an exaggerated sentiment, it’s [...]
GTE Financial boosts auto lending performance, while dramatically lowering member age
A top 10 interview here for sure with GTE Financial's CEO Joe Brancucci discussing his credit union's fantastic auto lending performance in 2015, as well as how his credit union has managed to lower the [...]
5 signs of a strong compliance culture at your credit union
How strong is your compliance culture? It’s a question that gives many community financial institution leaders pause. In the chaos of keeping up with 13,000+ regulatory requirements, the notion of “culture” often gets [...]
Bear reality: Credit unions focus on youth savings
Over the past few months, there’s been quite a bit of focus on youth savings and financial capability. In February, the Financial Literacy Education Commission (the FLEC), held a hearing on youth savings program. [...]
Credit unions: This is our time
We can grow our membership, help consumers by differentiating our integrity I suggest that credit unions have an edge. We have worked for decades in relative obscurity, which should work in our favor—emerging as [...]
When the door opens, act
I spent the better part of this week in Louisville, Kentucky. NAFCU hosted its Board of Directors and Supervisory Committee Conference. It was a huge success, and we have a lot to live up to [...]
Is your credit union ready for EMV?
EMV players prepare for Oct. 1 by: Lisa Hochgraf Credit union members are starting to get EMV “chip” cards in the mail. Big merchants are placing point-of-sale readers that can handle the new cards in [...]
Prepare for changes in data collection rules
by: Edward Kramer, EVP, Wolters Kluwer Financial Services In 2015, expectations loom large for lenders around finalization of rules for the new Home Mortgage Disclosure Act (HMDA) data collection requirements. Created as part of the [...]
Just how strong is the economy?
by: Henry Meier With apologies to those of you who hate sports analogies, some recent research produced by the Federal Reserve Banks of New York and Chicago demonstrates that we are living in a wedge [...]
How Alabama Credit Union achieved its stellar auto lending results
As the 2015 auto buying season continues to heat up, many credit unions are reaping the benefits of this year's activity. One of those credit unions that has experienced stellar results is Alabama Credit Union. [...]